User`s guide

Troubleshooting Tips
RisoHoldManager
56
RisoHoldManager
Problem Cause Condition and Action
A communication error window
appears when you try to manage
files on, or send files to, the storage
memory.
Is the RISO printer being used by
someone else?
Check the control panel on the RISO
printer. Please wait until those jobs
are finished.
Is another computer sending jobs to,
or managing jobs on the RISO
printer?
Please wait until the other computer
has finished its operations.
Is the connection to your computer
blocked by the firewall function or the
security software of your computer?
Check the settings of the firewall
function or the security software of
your computer for which RISO-
ADMIN is operating, and deactivate
the block, if necessary.
Is the setting of the printer set to
"High/Full Management"?
If "High/Full Management" is set, you
cannot print from the HoldManager.
Start printing from the control panel
of the printer.
When printing jobs held in the
storage memory, there are items in
the "Job print" window that can not
be specified.
Are you trying to configure functions
that are not installed on the RISO
printer?
If RISO-MONITOR is monitoring the
same RISO printer as the printer
selected in RisoHoldManager, any
functions that are not supported by
the RISO printer will be invalid
(grayed out)
When adding files or moving files
between folders in
RisoHoldManager, the "Jobs in
progress" window appears to be
frozen.
— The "Jobs in progress" window will
continue to be displayed until the file
has been completely saved. Please
wait until this process finishes. (The
amount of time taken will vary
according to the file size of the data.)
In the middle of adding or moving
multiple files between folders in
RisoHoldManager, you receive a
communication timeout error.
The communication timeout limit is
set too low with respect to the size of
the files.
Set the "communication time-out
limit" to a higher figure. (See )p.36)
The folder name and folder display
area in RisoHoldManager is empty.
Is there a storage memory function
installed the RISO printer you are
viewing?
Check your RISO printer.
When clicking on the [Help] button in
RisoHoldManager, an error window
appears, or nothing happens.
Are the file associations on your
internet browser properly configured
for viewing PDF files?
Set the file associations of your
software to enable the viewing of
PDF files.