User`s guide

Troubleshooting Tips
RISO-ADMIN / RISO-MONITOR / RISO-PRINT
55
The RISO printer's status is shown
as "---" in the RISO-ADMIN.
Have you configured the IP address
of the RISO printer?
Double click the RISO printer that is
displayed as "---", and configure its
IP address.
Is the RISO printer you are viewing
equipped with a network interface
card other than a RISO Network
Card?
Network interface cards other than a
RISO Network Card are not
supported.
When you start RISO-MONITOR, its
window is automatically closed down
(and sent to the system tray).
Have you specified events for pop-
up notification in RISO-MONITOR?
When pop-up notifications have
been set in RISO-MONITOR, the
window is automatically minimized
when you start the program. Only
when a specified even occurs will the
window re-appear. To keep the
window open all the time, open
RISO-MONITOR's Pop-up
Configuration tab, (found in
[Options], [Details], [Pop-up
Configuration]), and remove all the
events from the "Pop-up notice"
panel. (See )p.29)
The TCP/IP direct print port cannot
be created with the RISO-PRINT.
A wrong IP address is typed in the
entry box of the [Add RISO-PRINT
Port] dialog box.
Check the IP address of the
corresponding RISO printer and type
in a correct IP address.
The RISO-PRINT was not correctly
installed in your computer.
Re-install the RISO-PRINT in your
computer.
The printer is not ready to
communicate data.
Check the panel display on the
printer and take required actions
following the message displayed
there.
The network cables are not correctly
connected to the computer and the
printer. In this case, the LINK
indicator on the network hub terminal
and the LINK / LAN indicator on the
printer interface terminal do not light.
Check if the right network cables are
used properly.
The TCP/IP network communication
is not enabled in your computer.
Make the TCP/IP network
communication enabled in your
computer. (See )p.7)
Problem Cause Condition and Action