Troubleshooting guide

3
ComColor Series Troubleshooting Guide 01
Contents
About This Troubleshooting Guide ........................................................ 1
Symbols, Notations, and Screenshots Used in This Guide .............................................. 2
Touch Panel Display ................................................................................ 6
Mode Screen ...................................................................................................... 6
Status Area ........................................................................................................ 7
Job List Icons ..................................................................................................... 8
Chapter 1 Error Messages ...........................................................................................1-1
Error Messages on the Touch Panel .............................................................................. 1-1
Examples of Error Messages ......................................................................................... 1-2
Service Calls ..................................................................................................................1-2
Unit Errors ......................................................................................................................1-3
Paper Jams ....................................................................................................................1-4
Consumable Errors ........................................................................................................1-5
Check Settings Errors ....................................................................................................1-5
Warnings ........................................................................................................................1-6
Information ...................................................................................................................1-11
Chapter 2 Troubleshooting ..........................................................................................2-1
Paper Jam ......................................................................................................................2-1
Precautions When Removing Jammed Paper ...............................................................2-2
Frequent Paper Jams ....................................................................................................2-3
Paper Feed Path ............................................................................................................ 2-4
Troubleshooting the Printer Driver and Printer Mode ..................................................... 2-6
Troubleshooting the Copy Mode .................................................................................. 2-13
Troubleshooting the Scanner Mode ............................................................................. 2-16
Troubleshooting the Multifunction finisher/Face down offset stapler ............................ 2-19
A staple is Caught Inside the Machine (Multifunction finisher) ....................................2-21
A staple is Caught Inside the Machine (Face down offset stapler) ..............................2-23
Troubleshooting the Feed tray ...................................................................................... 2-24
Troubleshooting the High capacity feeder .................................................................... 2-25
Troubleshooting the High capacity stacker ................................................................... 2-25
Troubleshooting the IC card reader .............................................................................. 2-26
Other problems ............................................................................................................. 2-27