This guide describes the action to take when a paper jam or other problem occurs.
CAUTION After reading this guide, keep it in handy for future reference. The "Safety Precautions" are provided in the supplemental Safety Information. Be sure to read through them prior to use.
About This Troubleshooting Guide Preface Thank you for using the ComColor Series product. This guide describes possible causes for problems that can occur when using this machine and their solutions. Keep this guide handy, such as near the machine, for easy reference. The following five guides are supplied with this machine. ● Basic Guide This guide describes the basic printer, copy, and scanner operations and how to replace consumables. Please start by reading this guide.
Symbols, Notations, and Screenshots Used in This Guide ■ Symbols Used in This Guide Indicates cautions that should be noted for safe use of this machine. Indicates important items that should be noted or are prohibited. Indicates useful information or additional information. ■ Names of Keys and Buttons The names of hard keys on the operation panel and buttons on the touch panel screen or computer window are indicated with square brackets [ ].
Contents About This Troubleshooting Guide ........................................................ 1 Symbols, Notations, and Screenshots Used in This Guide .............................................. 2 Touch Panel Display ................................................................................ 6 Mode Screen ...................................................................................................... 6 Status Area ..........................................................................
Chapter 3 Maintenance ................................................................................................3-1 Replacing the Staple Cartridge ....................................................................................... 3-1 Replacing the UR1 Staple Cartridge (Multifunction finisher) .........................................3-1 Replacing the UR2 or UR3 Staple Cartridge .................................................................
5 ComColor Series Troubleshooting Guide 01
Touch Panel Display The Touch panel allows functions to be operated, and displays the current status of the machine. The information given here helps you when trouble has occurred. Mode Screen You can find out the following information on the mode button display of each mode and [Status]. If the required optional equipment has not been connected to the machine, the corresponding mode button is not displayed.
Status Area The status area at the top of the touch panel displays the [Login] button, printer status button, FORCEJET™ link icon, and the remaining ink indicator. 1 2 3 1 [Login] Displays the user's login status. • When the user has not logged on The lock icon and "Login" are displayed in the button. Nothing is displayed next to (in the space to the right of) the button. 4 2 Printer Status Button Displays the current status of the machine: [Idle], [Printing], [Error], [Paused], or [Offline].
Job List Icons The job list on the printer mode screen displays the job name and one of the following icons depending on the type of job. Job Icon Job Type Copy job Jobs with a PIN code Broken jobs (broken data or a file format different from the RISO printer driver's) If you select a broken job, [Details] and [Print] are grayed out.
Chapter 1 Error Messages This chapter describes the reasons why the error lamp flashes on the operation panel and error messages appear on the touch panel and what action to take. 1 Follow the displayed messages to resolve the error. Operation panel error lamp Scanner lamp If an error occurs, the error lamp flashes in red. If a scanner error occurs, the scanner lamp flashes in red.
Examples of Error Messages The following are examples of error messages. Service Calls These error messages are displayed when inspection or repair is required by a service representative. Message Action to Take Communication with the external device is disconnected. Check the external device for power supply or connection. Turn the printer power on again. If recovery has failed, call service.
Message Action to Take The Standard tray has an error. Press RESET key. (The job has been cancelled.) If recovery has failed, call service. An error occurred in the standard tray. Press the [Reset] key on the operation panel. If the system does not recover, contact your dealer (or authorized service representative). Mention the error code displayed on the touch panel at that time. The Standard tray has an error. Press RESET key or Reboot by press the Sub Power key. If recovery has failed, call service.
Message Action to Take The High capacity stacker has an error. Press RESET key or Reboot by press the Sub Power key. If recovery has failed, call service. An error occurred in the high capacity stacker. Press the [Reset] key on the operation panel. If the system does not recover, press the [Sub power] key to turn off the power and then on again. If either of the two recovery operations above does not help solve your error, contact your dealer (or authorized service representative).
Consumable Errors These error messages are displayed when it is time to replace consumables or parts that require periodical replacement. Message Action to Take Add staples in Offset stapler. There are no more staples in the face down offset stapler. Add staples. See "Replacing the Staple Cartridge" (p. 3-1) for details. Open the finisher front door and add staples. There are no more staples in the multifunction finisher. Add staples. See "Replacing the Staple Cartridge" (p. 3-1) for details.
Message Action to Take Close the left (right) cover of "High capacity stacker". The high capacity stacker's left (right) cover is not completely closed. Securely close it. Close the Staple Cover of the Offset stapler. The stapler cartridge is not properly installed or the staple cover is not completely closed. Securely install the stapler cartridge or close the staple cover. Close the Transfer Cover of Offset stapler. The face down offset stapler cover is not completely closed. Securely close it.
Message Action to Take Auto-Ctrl Stacking Tray is full. Remove the paper. The paper output to the auto-control stacking tray exceeded the maximum load capacity. Remove the paper and press [Cancel] or [Continue] to close the error message screen. Check the Auto-Ctrl Stacking Tray. The paper guides of the auto-control stacking tray are not set correctly. Check the paper guides. Paper with different sizes is loaded in the high capacity stacker. Remove paper from the stacking tray.
Message Action to Take Job name: This printing job is not acceptable because the finisher stapling unit (punching unit, top tray, stacking tray, booklet unit) is faulty. Printing without using the stapling unit (punching unit, top tray, stacking tray, booklet unit) is possible. (The job has been cancelled.) None of the multifunction finisher units (stapler unit, punching unit, top tray, stacking tray, booklet unit) can be used. Contact your dealer (or authorized service representative).
Message Action to Take Paper of this size cannot be output with the current output tray. Check the paper setting orientation or the printer settings. The specified paper size cannot be output from the selected stacking tray. Press [Close] and send the job again. For details on available paper size for the output tray, see "Printing Paper" in the "Safety Information". Paper of this size cannot be output with the offset output. Check the paper setting orientation or the printer settings.
Message Action to Take The finisher top tray (stacking tray/ booklet tray) is full. Remove the paper. The paper output to each tray exceeds the maximum load capacity. Remove the paper and press [Cancel] or the [Continue] to close the error message screen. The high capacity feeder is overloaded with paper. Check the standard tray. The amount of paper in the high capacity feeder exceeds the maximum load capacity. Remove the paper and press [Close].
Message This job has already been deleted. Action to Take The corresponding job was deleted on the console while the "Confirmation" screen for a suspended job was being displayed or the setup screen displayed when [Setting chg.] was pressed on the "Confirmation" screen. Send the data again. Transmission error to the Kerberos server (LDAP server). Contact the administrator. Failed to send data. For details on what action to take, contact your administrator. USB flash drive is not found.
Message Wrong-type ink cartridge is installed or cannot be read ink info. The ink cartridge will be unusable if this goes on. Replace the ink cartridge or contact RISO Dealer/Branch. Action to Take Install ComColor ink manufactured by RISO KAGAKU CORPORATION. If the appropriate ink is not available, contact your administrator.
Chapter 2 Troubleshooting This chapter describes what action to take when a problem occurs. Paper Jam If a paper jam occurs in the machine, multifunction finisher, or ADF, printing stops, the error lamp on the operation panel flashes in red, and the paper jam screen appears on the touch panel. Follow the procedure displayed on the touch panel to remove the jammed paper and resume printing.
3 Press [Close]. Return to the screen in Step 1. Check that the button indicating the location where the paper was removed has disappeared. When alphabet buttons are displayed on the screen, paper still remains in the indicated locations. Repeat Steps 1 to 3 to remove the jammed paper. Precautions When Removing Jammed Paper • Slowly and carefully remove the jammed paper. Be careful not to leave pieces of paper in the machine.
Frequent Paper Jams If paper jams occur frequently, check the following points again. • • • • The paper on the standard tray or in the feed tray is within the maximum load capacity. The standard tray paper guides are positioned correctly and the paper is loaded properly. The paper that is actually loaded matches [Feed tray] settings. The usable paper is loaded. Wrinkled or curled paper, in particular, can cause paper jams, so do not use this paper.
The paper path differs for simplex and duplex printing up Paper Feed Path to the point of output. Also, the tray used to output printouts may be restricted depending on the functions used. During printing, paper is transferred through the machine as shown below.
When using the multifunction finisher ● When using the booklet / 2-fold function ● When stapling Staple Booklet / 2-fold ● When punching Punch ● When punching and stapling Punch Staple 2-5 ComColor Series Troubleshooting Guide 01
Troubleshooting the Printer Driver and Printer Mode This section describes how to troubleshoot problems related to the printer driver and printer mode. Problem Cannot print from a computer. Possible Cause and Action to Take The printer mode is offline. Check the printer status button on the mode screen of the operation panel. When [Offline] is displayed, change the status to [Online]. ⇒ Printer mode screen X [Functions] X press [Online] The status of the job may be [Waiting].
Problem Possible Cause and Action to Take It takes a long time to print. / When printing multiple copies, the printer makes a sound after each copy is output. The [Collate] check box may be selected on the [Print] dialog box of the application. When the [Collate] check box has been selected, data for the number of pages to print (copies) is sent for each page (copy). Remove this check mark. The PIN code for a job is lost. If the PIN code for a job is lost, that job cannot be printed.
Problem No paper is fed. / Multiple sheets of paper are being fed. / The back of a card is turned outward. Possible Cause and Action to Take Paper feed settings do not match the paper properties (paper thickness). Configure the paper feed settings that match the paper properties using the [Paper type] for the feed tray. For details, see "Feed Tray" in the "User's Guide." The paper feed pressure adjustment lever does not fit the paper thickness.
Problem No paper is fed. / Multiple sheets of paper are fed. / The back of a card is turned outward. Possible Cause and Action to Take The angle of the stripper plate is not properly adjusted. Turn the stripper plate angle adjustment dial to adjust the angle of the stripper plate according to conditions. • When no paper is fed: 2 Turn the dial to the left. • When multiple sheets of paper are fed: Turn the dial to the right.
Problem Possible Cause and Action to Take A multiple feeding error occurs although multiple feeding was not performed, or multiple feeding errors occur frequently. Dark colored paper or paper printed on one side are used. Paper is loaded but the error message "Load paper in the paper feed tray." appears. The [Paper size] and [Paper type] settings of the printer driver do not match the same settings on the machine.
Problem Printed images are light or faded. Possible Cause and Action to Take The print density setting has been configured for light printing. Adjust the [Print density] setting on the [Image] tab of the printer properties dialog box. The [Draft] function has been set. If [Draft] has been set in the printer driver, the printing density decreases because less ink is used. To increase the printing density, go to the [Image] tab X [Image quality] X [Details], and select [Standard].
Problem The paper or paper edges are dirty. Possible Cause and Action to Take Unusable paper is loaded. Check the type of the paper loaded on the standard tray or in the feed tray. For details, see "Paper and Originals" in the "Basic Guide". Curled paper is loaded. Curled paper can come in contact with the ink head, making the paper dirty. This can damage the ink head, so do not use curled paper. [Printable area] has been set to [Maximum] in the "Admin. Settings".
Troubleshooting the Copy Mode This section describes how to troubleshoot problems related to copy mode. Problem The original loaded in the ADF is not fed properly. Possible Cause and Action to Take A small original is loaded in the ADF. The minimum size of the original that can be loaded in the ADF is 100 mm × 148 mm (3 15/16" × 5 13/16"). If the original is too small, it may not be fed properly from the ADF, causing a paper jam.
Problem Copied data is dark. Possible Cause and Action to Take The original image is dark, or the [Scanning level] setting of the copy has been configured for dark copying. Configure the [Scanning level] setting for copying according to the original. ⇒ Copy mode screen X [Basic] X [Scanning level] The [Paper type] setting has not been correctly configured for the type of paper loaded on the standard tray or in the tray. Correctly configure the paper type.
Problem Part of the original is missing in the copied data. Possible Cause and Action to Take The magnification ratio setting does not match the combination of the original size and paper size. Use the same size paper as the original, or select a magnification ratio that matches the paper size. ⇒ Copy mode screen X [Basic] X [Reproduction size] [Auto reduce] has not been set on the [Booklet] or [Staple/Punch] screen.
Problem Duplex copying cannot be performed for the paper loaded in the standard tray. Possible Cause and Action to Take The feed tray setting for the standard tray is set to [Envelope]. When [Feed ctrl.] is set to [Envelope] on the [Paper type] screen, duplex copying cannot be performed using paper from the standard tray regardless of the type of paper loaded. Configure the settings according to the paper to be used.
Problem The scanned image is dirty. Possible Cause and Action to Take The original cover is not securely closed. Close the original cover of the scanner unit securely to prevent any light from entering. The white roller of the ADF, platen glass, scanner glass or original pad is dirty. 2 Clean the platen glass.
Problem The back of the original is visible in the copied data. Possible Cause and Action to Take The image from the back side of the paper or from the next page is visible and therefore scanned because the original is thin. • Configure the [Scanning level] setting for light copying and scan the original again. ⇒ Scanner mode screen X [Basic] X [Scanning level] • Place a black piece of paper on the back side of the original and scan the original again.
Troubleshooting the Multifunction finisher/Face down offset stapler This section describes how to troubleshoot problems related to the multifunction finisher and face down offset stapler. Problem The multifunction finisher/face down offset stapler does not operate. Possible Cause and Action to Take Make sure that the power plug has been properly inserted into the electrical outlet. Make sure that the printer and multifunction finisher have been securely connected by the cord.
Problem Possible Cause and Action to Take Sheets come out loosely on the face down offset stapler. They flip over. The tray positions (fixed position marked with XW) of the face down offset stapler are not aligned. The tray positions (fixed position marked with XW) vary depending on the paper type or output condition. To output thin sheets smaller than B5 paper by offsetting many sheets or non-sort, set the fixed position of the W mark shown below.
A staple is Caught Inside the Machine (Multifunction finisher) 4 If the jammed staple cannot be removed, push the bottom of the staple cartridge in the direction of the arrow to remove the staple. If a staple becomes caught inside the machine, use the following procedure to remove the staple. ● Case of the UR1 staple cartridge 1 2 Open the cover. 5 2 Return the staple cartridge to its original position.
● Case of the UR2 or UR3 staple cartridge 1 5 Open the cover. Hold the tabs on the left and right of the staple cartridge, and install the staple cartridge to its original position in the stapler unit. - 2 Pull the stapler unit toward you while pushing the lever to the right and remove the unit. Push in the center (round dent) of the cartridge strong. If not pushed in entirely, the cartridge will be loose, which may result in staples not being fed.
A staple is Caught Inside the Machine (Face down offset stapler) 4 Return the staple cartridge to its original position. If a staple is caught inside the machine, remove it by following these steps. 1 2 Open the staple cover. 5 2 Hold the handle of the staple cartridge, and pull it toward you. 3 Open the staple cartridge cover, and remove the caught staple. Close the staple cover. CAUTION Be careful not to injure your fingers when removing the staple.
Troubleshooting the Feed tray This section describes what to pay attention to when using the feed tray. Problem Paper is caught on the feed tray / You cannot pull out the tray smoothly. Possible Cause and Action to Take You may need to pull out the feed tray to remove a jammed sheet on the far end of the feed tray. The feed tray has a spring on its right. Hold the tray in the way shown below without contacting the spring, and pull the tray out. 1 Pull the tray until it stops.
Troubleshooting the High capacity feeder This section describes how to troubleshoot problems you may have when connecting the optional high capacity feeder. Problem Possible Cause and Action to Take There is no paper in the high capacity feeder, but the standard tray stops halfway to the bottom. To lower the standard tray, press the standard tray descent button. Each time you press the standard tray descent button, the standard tray lowers to the position of the next lower sensor.
Troubleshooting the IC card reader This section describes how to troubleshoot common problems when using the optional IC card reader. Problem Unable to login using the IC card. Possible Cause and Action to Take Check whether the IC card is being used with another card in the same case. If the cards interfere with one another, you may not be able to login using the IC card. Make sure that the IC card is correctly placed above the card reader.
Other problems Problem The front cover does not open. The machine does not operate at all. / Nothing is displayed on the touch panel when the power is turned on. Possible Cause and Action to Take The front cover can only be opened when there is a paper jam or other error. To open the front cover when an error has not occurred, press [Front door release].
2-28 ComColor Series Troubleshooting Guide 01
Chapter 3 Maintenance Replacing the Staple Cartridge When there are no more staples, printing stops and a message appears on the touch panel. Check the message, and then use the following procedure to replace the staple cartridge. Replacing the UR1 Staple Cartridge (Multifunction finisher) 3 Press the parts on the staple cartridge indicated with arrows, open the staple cartridge cover, and remove the staple case. 3 The message may appear even if there are staples remaining.
6 Close the staple cartridge cover. Replacing the UR2 or UR3 Staple Cartridge The message may appear even if there are staples remaining. In that case, replace the staple case. The remaining staples cannot be used. 7 8 1 Open the cover. 2 Pull the staple unit toward you while pushing the lever to the right and remove the unit. 3 Hold the tabs on the left and right of the staple cartridge, and lift the staple cartridge up and to the left. Return the staple cartridge to its original position.
4 Hold the tabs on the left and right of the new staple cartridge, and install the staple cartridge to its original position in the staple unit. Replacing the Staple Cartridge (Face down offset stapler) The message may appear even if there are staples remaining. In that case, replace the staple case. The remaining staples can be used. 1 Open the staple cover. 3 Push in the center (round dent) of the cartridge strong.
4 Set the cartridge while inserting the front part of a new staple case. 5 Return the staple cartridge to its original position. 6 Close the staple cover.
Cleaning the Punching Box When the punching box becomes full of punching trash, printing stops and a message appears on the touch panel. Use the following procedure to remove the punching box and dispose of the punching trash. • Be sure to dispose of all punching trash after removing the punching box. If punching trash remains inside the punching box, the punching box may become full of punching trash before the message appears, causing a malfunction.
Simple Questions The buttons of the operation panel do not work. Is the machine in sleep status? The machine may be configured to automatically enter power saving mode when it has not been operated for a fixed period. Press the [Wake up] key to resume operations. The console cannot be displayed. Is the IP address of the printer entered correctly? Ask your administrator for the IP address, and then enter it correctly.
What is the correct orientation of the original for [Top side up] and [Top side left] in the [Original orientation] setting? When facing the machine… [Top side up] • Load the original in the direction as if you were reading it. [Top side left] • Load the original with the top of the page on the left side. I was logged out without doing anything. The administrator configured [Auto logout time] for [Login setting]. [Auto logout time] can be set to between 10 and 3600 seconds. Contact your administrator.
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