Troubleshooting guide

3
ComColor Series Troubleshooting Guide 01
Contents
About This Troubleshooting Guide ........................................................ 1
Symbols, Notations, and Screenshots Used in This Guide .............................................. 2
Touch Panel Display ................................................................................ 4
Mode Screen ...................................................................................................... 4
Status Area ........................................................................................................ 5
Job List Icons ..................................................................................................... 6
Chapter 1 Error Messages ...........................................................................................1-1
Error Messages on the Touch Panel .............................................................................. 1-1
Examples of Error Messages ......................................................................................... 1-2
Service Calls ..................................................................................................................1-2
Unit Errors ......................................................................................................................1-2
Paper Jams ....................................................................................................................1-2
Consumable Errors ........................................................................................................1-3
Check Settings Errors ....................................................................................................1-3
Warnings ........................................................................................................................1-4
Information .....................................................................................................................1-6
Chapter 2 Troubleshooting ..........................................................................................2-1
Paper Jam ......................................................................................................................2-1
Precautions When Removing Jammed Paper ...............................................................2-2
Frequent Paper Jams ....................................................................................................2-3
Paper Feed Path ............................................................................................................ 2-4
Troubleshooting the Printer Driver and Printer Mode ..................................................... 2-6
Troubleshooting the Copy Mode .................................................................................. 2-11
Troubleshooting the Scanner Mode ............................................................................. 2-14
Troubleshooting the Finisher ........................................................................................ 2-17
A staple is Caught Inside the Machine ........................................................................2-18
Troubleshooting the IC Card Reader ............................................................................ 2-20
Other problems ............................................................................................................. 2-20
Chapter 3 Maintenance ................................................................................................3-1
Replacing the Staple Cartridge ....................................................................................... 3-1
Replacing the UR1 Staple Cartridge ..............................................................................3-1
Replacing the UR2 or UR3 Staple Cartridge .................................................................3-2
Cleaning the Punching Box ............................................................................................ 3-4
Disposing of the Punching Trash ...................................................................................3-4
Simple Questions ................................................................................. End of This Guide