Troubleshooting guide

2-10
ComColor Series Troubleshooting Guide 01
Printed images are light or faded. The paper type setting (on the machine) and the paper that is
actually loaded do not match.
Correctly configure the paper type.
⇒ Printer mode screen X [Functions] X [Feed tray] X select the feed
tray X [Paper type]
The ink heads are clogged.
To unclog the ink head, perform head cleaning.
⇒ Printer mode screen X [Functions] X [Head cleaning] X
[Normal cleaning]
If this does not fix the problem, perform [Strong cleaning].
Printed images are dark. The print density setting has been configured for dark printing.
Adjust the [Print density] setting on the [Image] tab of the printer
properties dialog box.
The paper type setting has not been correctly configured for the
type of paper loaded in the feed tray or on the standard tray.
Correctly configure the paper type.
⇒ Printer mode screen X [Functions] X [Feed tray] X select the feed
tray X [Paper type]
Printed images have white streaks. The ink heads are clogged.
To unclog the ink head, perform head cleaning.
⇒ Printer mode screen X [Functions] X [Head cleaning] X
[Normal cleaning]
If this does not fix the problem, perform [Strong cleaning].
The paper or paper edges are dirty. Unusable paper is loaded.
Check the type of the paper loaded on the standard tray or in the feed
tray. For details, see "Paper and Originals" in the "Basic Guide".
Curled paper is loaded.
Curled paper can come in contact with the ink head, making the paper
dirty. This can damage the ink head, so do not use curled paper.
[Printable area] has been set to [Maximum] in the administrator
settings.
The inside of the machine may be soiled with ink. Using the [Standard]
setting is recommended particularly in cases where soiling appears after
printing data containing an image extending to the edge of the paper.
Contact your administrator.
Photo images are bright or dark. Correction is possible in the case of image data.
Select the [Gamma control] check box on the [Image] tab of the printer
properties dialog box. Click [Details] to adjust the brightness and contrast
on the [Gamma control] dialog box.
Problem Possible Cause and Action to Take