TM RiskBand Device User Guide Version .
Copyright © 2018 Whereable Technologies. All rights reserved. Published in the USA. Published October 2018. Copyright © 2018. Whereable Technologies. All rights reserved. Published October 2018.
Contents Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 Quick Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 About the RiskBand Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing the RiskBand ARIES Manager Client on Mac OS . . . . . . . . . . . . . . . . . . . . .39 Installing the RiskBand ARIES Manager Client on Linux . . . . . . . . . . . . . . . . . . . . . . .40 Logging in to the RiskBand ARIES Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 Closing the RiskBand ARIES Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 Changing your Password . . . . . . . . . . . . . . . . . . . . . . . . . . .
Preface RiskBand periodically releases revisions of its software and hardware. Some functions described in this document might not be supported by all versions of the software or hardware. Contact RiskBand customer support if a product does not function properly or does not function as described in this document: www.riskband.com/support.
RiskBand Device User Guide
1 Quick Start This chapter describes important functions of the RiskBand device: • Accepting the End-User License Agreement on page 8 • Sending an Emergency on page 9 • Receiving Messages on page 10 Additional functionality of the device is described in the chapter Using the RiskBand Device on page 23.
Accepting the End-User License Agreement Before using the RiskBand device you must accept the End-User License Agreement (EULA). The device displays a link to the location of a PDF version of the EULA. You can enter this URL in your browser and read the EULA on your computer, or you can view the EULA that is reproduced in the appendices at the back of this guide.
Sending an Emergency When you receive your RiskBand device, it should already be registered and synchronized with the RiskBand servers. You can determine if this is the case by looking to see if your user name is displayed on the device screen. If you see your user name displayed on the screen, it has been configured successfully for your use. Caution: Do not use a RiskBand device unless you see your user name on the screen.
If the security personnel responding to your emergency can establish a voice connection to your device, you will feel a rapid vibration pattern. Be aware, however, that after a voice connection is established, the security personnel may choose to just listen with their communication devices on mute. To experience the vibration patterns that accompany the sending and receipt of emergencies, you can simulate an emergency in Demo Mode.
To read an Emergency Action Message or an Action Message, press the Menu button. To acknowledge a message, clear it, or read the next message on your device, press the Menu button. After all the messages are displayed, the device returns to the main screen. Note: After a message is cleared, it cannot be displayed again on the device.
RiskBand Device User Guide
2 Simulating an Emergency in Demo Mode The RiskBand device is programmed with a Demo Mode simulation that allows you to experience how the device handles an emergency first hand. We strongly recommend that you go through the Demo Mode simulation in order to learn how the device will vibrate and operate during an emergency. Note: Some organizations my restrict devices from entering Demo Mode.
Putting the Device in Demo Mode 1 To display the device menu, press the Menu button. 3 With Turn on DEMO Mode highlighted, press the Menu button. 5 With Yes highlighted, press the Menu button to enter Demo Mode. 14 RiskBand Device User Guide 2 Press the Up button until Turn on DEMO Mode is highlighted. 4 Press the Up button to select Yes. 6 The device vibrates and enters Demo Mode. The word DEMO appears on the screen. The color of the word DEMO alternates between red and yellow.
Triggering an Emergency in Demo Mode 1 2 With the device in Demo Mode, trigger an A ring appears on the screen to let you know emergency by pressing the Emergency button the emergency has been sent. The red GPS for 2 seconds. icon indicates that GPS coordinates have not yet been established for this emergency.
3 The device then simulates acknowledgment by the RiskBand servers of your emergency by vibrating briefly. The red handset icon indicates the voice connection has not yet been made. 5 When the emergency is fully engaged—it is registered, the GPS coordinates are established, and the voice connection has been made—a blue circle appears on the screen and the device gives a short, rapid vibration.
Taking the Device Out of Demo Mode 1 To display the device menu, press the Menu button. 3 With Turn off DEMO Mode highlighted, press the Menu button. 5 With Yes highlighted, press the Menu button to exit Demo Mode. 2 Press the Up button until Turn off DEMO Mode is highlighted. 4 Press the Up button to select Yes. 6 The device exits Demo Mode, and the assigned screen displays.
RiskBand Device User Guide
3 Behind the Scenes with RiskBand The RiskBand device is designed to not draw attention to itself in an emergency. However, even though the device may not seem to be doing anything, there is a lot happening in the background when you initiate a RiskBand emergency. The RiskBand system is very customizable, and not every organization will utilize every feature.
1 You generate an emergency using your RiskBand device. 3 The RiskBand servers receive the alert and immediately attempt to send your device an acknowledgment. 20 RiskBand Device User Guide 2 The RiskBand device begins to take photographs and uploads them to the RiskBand servers and to your security personnel. Additionally, your GPS location is immediately updated.
5 The RiskBand servers send an alert to the security personnel for your organization. 7 The device will place a call to the security personnel in order to establish two-way voice communication with your RiskBand device. 6 Information about you and your situation is displayed on their screens. 8 If the voice connection is successful, the device will again give a long vibration.
9 Even though voice communication has been established, security personnel may just “listen on mute” in order to learn more about your current situation. 11 If your organization has enabled GPS on your device, a map showing your exact location is displayed on the screens of the security personnel. 22 RiskBand Device User Guide 10 All the audio from this voice connection is recorded.
4 Using the RiskBand Device This chapter describes actions that can be performed with the RiskBand device: • Triggering and Canceling Emergencies on page 23 • Reading and Clearing Messages on page 24 • Accessing the RiskBand Device Menu on page 24 • Device Menu: About Airplane Mode on page 25 • Device Menu: Turning Demo Mode On and Off on page 26 • Device Menu: About Diagnostics on page 27 – Synchronizing with the RiskBand ARIES Manager on page 27 – Displaying Device Information on page 28 • Resetting the
Reading and Clearing Messages For additional information on displaying and clearing messages, see Receiving Messages on page 10. To read a message that has been sent to the RiskBand device, press the Menu button. After you have read a message, pressing the Menu button will clear the message and then display the next message. Or if there are no other messages, the device will display the assigned screen.
Device Menu: About Airplane Mode Airplane Mode on the RiskBand device is similar to Airplane Mode on mobile phones. It temporarily deactivates the connection to the cellular network. While the RiskBand device is in Airplane Mode, the device will not receive any messages and your security personnel will not be able to trigger an emergency remotely. However, while the device is in Airplane Mode, you can trigger an emergency by pressing and holding the Emergency button for 2 seconds.
Taking the Device out of Airplane Mode With the RiskBand device menu displaying and with the Turn off Airplane Mode option selected, press the Menu button to turn off Airplane Mode. The device exits Airplane Mode, and the airplane icon is removed from the screen. The assigned screen appears. Device Menu: Turning Demo Mode On and Off For additional information on Demo Mode, see Simulating an Emergency in Demo Mode on page 13.
Device Menu: About Diagnostics To support troubleshooting issues that may arise with using the RiskBand device, the device menu provides access to the following diagnostic tools and screens: • Synchronize with Server • About this Device With the RiskBand device menu displayed, and with the Diagnostics option selected, press the Menu button to display the diagnostic tools and screens. Select a diagnostic option and press the Menu button.
Displaying Device Information In some cases, customer support or security personnel may need detailed information about your device like the serial number or SIM card number. This information can be displayed by selecting the About this Device option from the device menu. With the RiskBand device menu displayed, and with the About this Device option selected, press the Menu button to display information about the device. This is an example of the device information that is displayed.
To reset the device, press and hold the Up and Down buttons for 7 seconds. When the device restarts it displays the Charging screen. After clearing the Charging screen, if you do not see your user name displayed on the screen, contact your security personnel immediately. Caution: It can take 1-2 minutes for the device to fully reset. Do not use a RiskBand device unless you see your user name on the screen.
RiskBand Device User Guide
5 Charging the RiskBand Device Warning: Use only the charger and cable, or multi-charger and cable, that are supplied with the RiskBand device. Using an unapproved charger and cable will void the RiskBand warranty. Use the charger and cable that are supplied with the RiskBand device for charging the device’s battery. Leave the device connected to the charger until the charging LED turns green. Charging times for the device can vary, but generally the device can be fully charged in 5-6 hours.
If the device is charging, the charging icon will appear on the LCD. After the device stops charging, the icon disappears (even if the charging cable is still connected). If the device has a low battery, connect the charging cable to the device. Warning: Receipt of Action Messages and triggering emergencies will not work reliably while the device is charging.
6 More about the RiskBand Device This chapter provides additional information about your RiskBand device: • About the RiskBand Display on page 33 • About RiskBand Device Buttons on page 36 About the RiskBand Display There are three general kinds of information or icons displayed on the RiskBand screen: • General Device Information • Emergency Indicators • Device State Icons General Device Information On the main screen, the RiskBand device displays the following information: • Time — the current time.
Emergency Indicators Your RiskBand device is configured to respond to emergencies in one of the following modes: • Stealth Mode — there is no visual indication on the screen that an emergency is in progress. A series of vibrations on the device will signal you that the emergency has been initiated and a response has started. • Discreet Mode — the following emergency indicators are displayed to signal the state of the response: 34 • Ring — the emergency has been initiated.
Device State Icons In addition, there are several icons that may appear on the screen: • Cellular Connection Indicator — indicates the signal strength of the device’s cellular connection. • GPS Signal Indicator — indicates that your GPS coordinates cannot be established. • • Battery Indicator — indicates the percentage of battery life remaining. Charging Indicator — indicates the device is connected to power and is charging.
About RiskBand Device Buttons The following buttons are available on the RiskBand device: • • • • Emergency Menu Up Down The following actions can be initiated using the buttons: • Emergency — pressing the Emergency button for 2 seconds • Cancel Emergency — if your organization’s policies allow it, pressing the Menu button for 3 seconds cancels an emergency. (The device menu is unavailable during an emergency.) • Display Menu — pressing the Menu button.
7 Accessing the RiskBand ARIES Manager Note: Even if you have been assigned a RiskBand device, you may not need to log in to access the RiskBand ARIES Manager. The steps in this chapter only apply to users who have received RiskBand ARIES Manager log in credentials in an email or text message. In addition to the RiskBand device, there are some features and services that are available through a RiskBand software program referred to as the RiskBand ARIES Manager client.
4. To install to the default location, click Next. To install in a different location, click Browse and then navigate to the installation folder you prefer, or create a new installation folder. After you are finished, click OK. Then click Next. 5. Click Install. 6. If asked if you want to allow the installation program to modify your device, click Yes. The RiskBand ARIES Manager client is installed on your computer. 7. After the installation completes, click Finish.
3. Using the information that was sent to you in the invitation email from your organization, log in to the RiskBand ARIES Manager. Installing the RiskBand ARIES Manager Client on Mac OS To install the RiskBand ARIES Manager client on Mac OS: 1. Download RiskBand-installer-mac.zip to a directory where you want to install the RiskBand ARIES Manager client. 2. In the directory where you downloaded the installer, double-click RiskBand-installer-mac.
Installing the RiskBand ARIES Manager Client on Linux Note: Before installing the RiskBand ARIES Manager client on your Linux or UNIX machine, you must have Java installed on your computer. Enter java -version on the command line to determine if Java is installed. To install the RiskBand ARIES Manager client on a Linux or UNIX operating system: 1. Download RiskBand-installer-unix.zip to a directory where you want to install the RiskBand ARIES Manager client. 2.
Logging in to the RiskBand ARIES Manager In the process of assigning you a device, a user ID was created for you in the RiskBand system. Your user ID and login credentials were emailed to you. The email may have looked something like this: Use the information in this welcome email to log in to the RiskBand ARIES Manager. To log in to the RiskBand ARIES Manager: 1. Open the RiskBand ARIES Manager by clicking Start > All Programs > RiskBand > RiskBand ARIES Manager.
5. Click Log In. 6. If you have entered valid login credentials, the program will determine if the version of the RiskBand ARIES Manager that is being used on your computer matches the current version on the server. If it does not, then the latest version of the RiskBand ARIES Manager is downloaded to your computer. After it has been downloaded, you will need to repeat steps 4 and 5 to log in again. The first time you log in to the RiskBand ARIES Manager the Accept Agreements dialog box appears.
7. Click on the link to view the agreements. The agreements are also reproduced as appendices at the back of this document: • Appendix C, End-User License Agreement (EULA), on page 55 • Appendix D, Terms of Use for RiskBand ARIES Platform, on page 73 • Appendix E, Privacy Policy, on page 79 8. After reading the agreements, click I Agree. You are logged in to the RiskBand ARIES Manager. Note: After logging in, the RiskBand ARIES Manager displays any required training that you need to complete.
Generating Passwords Automatically To generate a new password for a user automatically: 1. In the navigation pane, under the User section, click Users. 2. From the Users content pane, right-click the user whose password you want to reset and select Reset Password. The Reset Password dialog box appears. 3. In the Reset Password dialog box, in the Mode field, Generate Password and Email User is selected by default.
4. Click Reset Password. The user’s password is reset and an email containing the new password is sent to the user’s email address. Resetting Passwords Manually To reset a password manually: 1. In the navigation pane, under the User section, click Users. 2. From the Users content pane, right-click the user whose password you want to reset and select Reset Password. The Reset Password dialog box appears.
3. From the Mode drop-down menu, select Manually Reset New Password. 4. In the New Password field, enter the new password. 5. In the Confirm Password field, enter the new password again. 6. Click Reset Password. The user’s password is reset. Viewing and Taking Training Modules From the RiskBand ARIES Manager you can view the training modules that are available. You can also launch training modules by right-clicking on them and selecting Take Course. Viewing Training Courses To view a training course: 1.
2. In the Courses content pane, right-click the course you want to view and select View Course. The View Course dialog box appears. 3. After you are finished viewing the information about the course, click Close. The View Course dialog box closes. Taking Training Courses To take a training course: 1. In the navigation pane, under the Training section, click Courses.
2. In the Courses content pane, right-click the course you want to take and select Take Course. The Take Course dialog box appears informing you that the browser has been launched to display the training course. 3. Click Close. You can now go to the browser window that was launched and take the training course. Viewing a History of Action Messages To view the full text of an action message that has been sent: 1. In the navigation pane, under the Users section, click Action Messages.
The View Full Message dialog appears. 3. After viewing the message, click Close. The View Full Message dialog box closes. Viewing Closed Emergencies To view the resolution details of a closed emergency: 1. In the navigation pane, under the Users section, click Closed Emergencies. The Closed Emergencies content pane appears. 2. From the content pane, right-click the row that contains the emergency whose resolution details you want to view and select View Resolution Details.
The View Resolution Details dialog box appears. 3. After viewing the resolution details, click Close. The View Resolution Details dialog box closes.
A Safety This chapter describes safety considerations for the RiskBand. • • • • • • Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Repairing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Charging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Replacing the Battery . . . . . . . . . . . . . . . . . . . . .
Charging Warning: Use only the charger and cable, or multi-charger and cable, that are supplied with the RiskBand device. Using an unapproved charger and cable will void the RiskBand warranty. Note: Only remove the device from the charger if the LED displays green. Removing the device from the charger before the green LED indicates it is fully charged, or removing the device from the charger when the LED is off, results in the device being unable to accurately report remaining battery life.
B Regulatory and Compliance Notices This chapter describes the regulatory and compliance information for the RiskBand device. • • • • FCC Verification Statement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Disposal and Recycling . . . . . . . . . .
RiskBand Device User Guide
C End-User License Agreement (EULA) NOTICE: THIS END USER EULA AGREEMENT IS SUBJECT TO ARBITRATION PURSUANT TO THE FEDERAL ARBITRATION ACT (9 U.S.C. §1, ET SEQ.), AS AMENDED FROM TIME TO TIME Thank you for choosing to apply for the equipment and services being offered in this End User EULA Agreement (the “EULA”) by Risk Band LLC, a Delaware limited liability company (“RISKBAND”).
IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS EULA, DO NOT CLICK THE “ACCEPT” BUTTON OR ACTIVATE OR USE THE RISKBAND DEVICE. If You, directly or by Your authorized representative (“Authorized Representative”), do accept, once the Device is activated, this EULA shall become effective and You shall be bound by all the terms and conditions of this EULA, whether or not you have read this EULA.
1. APPLICATION FOR THIS EULA: This application is intended to enable You to learn about and get support for RISKBAND business products and services. 1.1 RISKBAND will provide You with the equipment, including a Device, as ordered by Your Company in a related agreement, subject to the MLSA and this EULA (the “Equipment”), as well as any monitoring services described below that Your Company shall have ordered (the "Monitoring Services"), and You will be bound by the terms of this EULA.
2.3 Affiliates. For purposes of this EULA, “affiliates” of RISKBAND shall mean any individual, corporation, partnership, joint venture, limited liability entity, unincorporated organization, trust, association, or other entity (“Person”) that, directly or indirectly, through one or more intermediaries, controls or is controlled by, or is under common control with, RISKBAND or any such Person.
monitoring services to You. In certain cases, monitoring services may be provided by both GEOS and an approved security team designated by Your Company.
4.7 The staff at the IERCC are trained first responders and are in a position to assist the users of a Device with regard to contacting emergency personnel, but neither we nor IERCC personnel are in a position or under any obligation to provide any medical advice or assistance to You. 4.
DELAY IN THE PROVISION OF SERVICES CAUSED BY:MATTERS OUTSIDE OF OUR OR GEOS’S SERVICE PROVIDERS’ REASONABLE CONTROL, WHICH SHALL INCLUDE, BUT IS NOT LIMITED TO, OUTBREAK OF HOSTILITIES, RIOT, CIVIL DISTURBANCE, ACTS OF TERRORISM, FIRE, EXPLOSION, FLOOD, SNOW, FOG, OR OTHER INCLEMENT WEATHER CONDITIONS, FAILURE OF TELECOMMUNICATIONS OR SATELLITE SYSTEMS, ELECTRICAL POWER FAILURES OR FLUCTUATIONS, SURGES IN THE ELECTRICAL MAINS OR CURRENTS INDUCED, DAMAGE CAUSED BY ELECTROMAGNETIC INTERFERENCE, THEFT, MALICIO
malfunction for any reason whatsoever. In each such event, the duration of such suspension shall be until the reason for such suspension is cured.
COMPUTER VIRUS, ACTS OR OMISSIONS OF THE CUSTOMER OR ANY THIRD PARTIES THAT DAMAGE THE EQUIPMENT OR INTERFERE WITH THE MONITORING SERVICES, INCLUDING RELATED SOFTWARE. 6.4(b) Not Insurance. RISKBAND is not an insurer.
may be, have made, and RISKBAND shall have received, any and all the initial payments, including any applicable activation fees or deposits required by the terms and conditions of this EULA, any applicable MLSA and any other related agreement pertaining to Your Device; (v) any MLSA under which you may have been designated an Authorized User shall be in full force and effect; and (iv) RISKBAND shall have accepted Your application for this EULA, and You or Your Authorized Representative has successfully compl
7.2 Authority. You shall have the right to modify any information provided to us by or for Your benefit. RISKBAND has the right, without further inquiry, to rely upon information provided by You or any of Your Authorized Representatives. 7.3 Privacy Policy. In accordance with applicable federal and state laws and regulations on data privacy and security, we shall take reasonable measures to protect any confidential information regarding You that may come into RISKBAND’s possession.
8.4 Terms of payment are within our sole discretion. Payment of the activation fee for Your Device and license fees for the initial month of Your Initial Term must be received by us before we will accept Your application. 8.5 We will arrange for shipment of the Equipment to you or to Your Company as directed by Your Company. Please check our ARIES Platform for specific delivery options. You or Your Company will pay all shipping and handling charges specified during the application process.
9.2 Consent to Recording Communications and Use of Personal Information.
10. DISPUTE RESOLUTION BY BINDING ARBITRATION PLEASE READ THIS SECTION 10 CAREFULLY. IT AFFECTS YOUR RIGHTS, AS THIS EULA IS SUBJECT TO THE ARBITRATION PROVISIONS WHICH ARE INCLUDED IN THIS SECTION 10. Summary: Most customer concerns can be resolved quickly and to the customer's satisfaction by calling our customer service department at 843.501.0905.
dispute; and (b) set forth the specific relief sought ("Demand"). If RISKBAND and You do not resolve the claim within thirty (30) days after the Notice is received, You or RISKBAND may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by RISKBAND or You shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which You or RISKBAND is entitled. 10.1.
preside over any form of a representative or class proceeding. If this specific provision is found to be unenforceable, then the entirety of this arbitration provision shall be null and void. 10.1.
counterparts which together shall constitute the EULA of the parties. It shall not be necessary that the signatures of all parties appear on each counterpart hereof. All counterparts hereof shall collectively constitute a single document. A party’s properly executed signature page, or a signature page executed by such party’s authorized representative, is sufficient as the party’s counterpart of this document. 11.8 Integrated EULA; Modifications.
11.12 Survival. Any provisions of this EULA which by their express language or by their context are intended to survive the termination of this EULA shall survive such termination. 11.13 Third Party Beneficiaries.
D Terms of Use for RiskBand ARIES Platform This Agreement ("Agreement") is a binding agreement between you ("End User" or "you") and Risk Band LLC ("Company") that governs your use of the Company's ARIES Platform (the "ARIES Platform") as well as all software, applications, and content accessed or used via the ARIES Platform.
2. Reservation of Rights. You acknowledge and agree that the ARIES Platform and ARIES Platform Content is provided under license, and not sold, to you. You do not acquire any ownership interest in the ARIES Platform or ARIES Platform Content under this Agreement, or any other rights thereto other than to use the ARIES Platform and ARIES Platform Content in accordance with the license granted, and subject to all terms, conditions, and restrictions, under this Agreement.
Third-Party Materials and links thereto are provided solely as a convenience to you, and you access and use them entirely at your own risk and subject to such third parties' terms and conditions. 8. Term and Termination. a. The term of this Agreement commences when you acknowledge your acceptance and will continue in effect until terminated by you or the Company as set forth in this Section. b.
10. Limitation of Liability. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL THE COMPANY OR ITS AFFILIATES, OR ANY OF ITS OR THEIR RESPECTIVE LICENSORS OR SERVICE PROVIDERS, HAVE ANY LIABILITY ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE THE ARIES PLATFORM OR ARIES PLATFORM CONTENT FOR: a.
16. Entire Agreement. This Agreement, any applicable MLSA and EULA, and our Privacy Policy, constitute the entire agreement between you and Company with respect to the ARIES Platform and ARIES Platform Content and supersede all prior or contemporaneous understandings and agreements, whether written or oral, with respect to the ARIES Platform and ARIES Platform Content. Waiver. No failure to exercise, and no delay in exercising, on the part of either 17.
RiskBand Device User Guide
E Privacy Policy Coming soon . . .
Contacting RiskBand Contact RiskBand customer support in the following ways: Support Site www.riskband.com/support email customercare@riskband.com Telephone Number 843-501-0905 Company Website www.riskband.
