User guide

Page 29
FAQ and troubleshooting
Upgrading the Rio firmware (Mac)
Important: Do not close the program, turn off the Rio or unplug the USB cable
during the upgrade.
1 Connect the Rio to the computer with the USB cable.
2 Slide the Rio power switch to On.
3 Double-click the SoundJam icon. The Rio Connector window displays.
4 Click the Settings... button on the Rio Connector window. The Rio Settings window dis-
plays.
5 Click the Upgrade Firmware button on the Rio Settings window.
6 Choose the Rio 800 Update xxxx firmware upgrade file.
7 Click the Open button.
8 When the upgrade is complete, a check of the firmware version displays the new version
number.
How do I register my SoundJam software online?
SoundJam allows 50 encodes prior to free registration that unlocks SoundJam for unlimited
MP3 encoding. You must have an Internet connection to complete online registration. At the
time of registration, you may choose to upgrade the features of the software for a small fee.
1 Double click the hard drive icon.
2 Double click the SoundJam folder.
3 Double click the SoundJam MP icon to open the program. You will immediately be
prompted to register online.
4 Click the Register Now button.
5 Follow the instructions on the screen.
6 You will receive your unlock code by e-mail.
Why do I get an error when I click Read a CD to start encoding?
The following factors may interfere with the CD encoding process:
1 Over-utilization of the CPU during the encoding process. Close all other software before
encoding.
2 Insufficient RAM to cache the track properly. Generally, 64 MB is fine if no other memory
intensive application is running. Close all other software before encoding. Win 98 uses
about 15-20 MB of RAM at startup depending on what applications you have running.
3 CD-ROM firmware. Even if a CD-ROM drive is new, it may require a firmware update from
the manufacturer to correct audio extraction errors.
4 Overclocking. Overclocking the system—running it faster than it is rated to run—can have
adverse effects on the peripheral components. If your system is overclocked, bring it back
to its normal operating speed.