User guide

Page 24
One Year Limited Warranty
One Year Limited Warranty
Our warranty to you
S3, Inc. (“S3”) warrants that your product will be free from defects in materials and workmanship for a
period of one year from the date of original retail purchase. If you discover a defect covered by this
warranty, we will repair or replace the product at our option using new or remanufactured components.
S3's liability is limited solely to the repair or replacement of the defective product. This warranty is
extended to the original end user purchaser only and is not assignable or transferable to any other
party. Any parts or boards removed in the replacement or remanufacture process shall become the
property of S3. Out of warranty service is also available.
How to obtain service under this warranty
To obtain service under this warranty, please contact the dealer from whom you purchased this product
or call S3’s Customer Care Center at [phone] for return instructions.
Customer Care hours of operation are:
• Monday through Thursday 5am-7pm, PST
• Friday 5am-11am and 1pm-7pm, PST
• Saturday 8am-4pm, PST
You must deliver the product and the original sale receipt to the dealer from who you purchased this
product or to S3 in order to obtain service under this warranty. If you return the product to S3, you must
pay for shipping to S3. Our mailing address is:
S3, Inc.
7101 Supra Drive SW
Albany, OR 97321 USA
Product failures not covered by this warranty
This warranty covers defects in manufacture that arise from correct use of the device. It does not cover
damage caused by abuse, misuse, improper modification or repair, moisture, extreme heat or cold,
corrosive environments, shipping, or high voltage surges from external sources such as power line,
telephone line, or connected equipment. This warranty does not cover wear and tear on covers, hous-
ing or wiring. This warranty also does not apply to any product with an altered or defaced serial num-
ber.
How to obtain out of warranty service
To obtain out of warranty service, please contact S3’s Customer Care Center at [phone] (see
above for hours of operation).
Out of warranty service is provided for owners of Rio 300, Rio 500 and Rio 600 Personal Digital Music
Players who:
• Are unable to provide valid proof of purchase for their Rio Personal Digital Music Player.
• Require repair service after the expiration of the original warranty.
• Require service for product failures not covered under S3's warranty on this product.