User guide

Page 20

FAQ/Troubleshooting

How do you get music on the Rio?

The Rio interfaces with your computer through the USB port. You can get digital audio from numerous

Internet sites or encode your own digital audio tracks from your audio CDs using the CD-ROM drive on

your computer. Use the software included with the Rio to download digital audio tracks from your com-

puter to the Rio.

Can I use the Rio with Windows 95? I have the USB supplement pack.

No. The Rio USB devices can only be used with Windows 98, Windows ME or Windows 2000 operat-

ing systems, or Mac OS 8.5.1 or later. The Rio requires a newer standard of USB that is not available

in Windows 95, even with the USB supplement pack.

The Rio is connected to the USB, why doesn’t the computer recognize it?

First, make sure the Rio software is running and check to make sure the USB cable is fully connected

to both the Rio and the computer. Then, turn the player off and back on.

Where is the serial number located on the Rio player?

The serial number is on the back of the Rio under the backpack. Remove the backpack from the player

to see the serial number (S/N).

How do I upgrade the Rio firmware?

Checking your Rio’s firmware version

Important: First determine the version of the firmware installed on your Rio. Do not “downgrade”

your Rio firmware by installing an older version.

1 Press the Menu button.

2 Press the

<< or >> (Forward or Reverse) joypad buttons to navigate to About.

3 Press Select (center joypad button). The firmware version the Rio is using (Vx.xx) displays.

Downloading the firmware upgrade from the Rio Web site

1 Go to the Rio Web site

2 Click the Support link in the bottom right corner of the page.

3 Navigate to the Rio Technical Support Updates page.

4 Select and download the latest Rio 600 xxxx.exe (PC) or Rio 600 Update xxxx (Mac) firmware

upgrade file to your computer.

Upgrading the Rio firmware—PC

Important: Do not close the program, turn off the Rio or unplug the USB cable during the upgrade.

1 Connect the Rio to the computer with the USB cable.

2 Slide the Rio power switch to On.