NEO RIB2310N RIB2310L Operation Manual • For flued applications, this appliance must be installed with a Rinnai supplied flue system. • Appliance must be installed, commissioned and serviced by a licensed tradesperson in accordance with these instructions and all applicable local rules and regulations. • Please retain this manual for future reference.
Limited Warranty Rinnai brings you peace of mind with a 2 year minimum warranty. TERMS AND CONDITIONS 1. During the 24 month period from date of purchase and subject to clauses 2 and 3 below, Rinnai New Zealand Limited (“Rinnai”) will, at its own discretion, either replace or repair any defective product at no charge to the customer. 2. This warranty covers manufacturing defects only.
Contents About your Rinnai Neo gas fireplace 4 Safety 6 Location and clearances 8 General information 9 Manual models: Control panel operation 11 ETR models: About your wireless controller 12 ETR models: Wireless controller programming 14 ETR models: Wireless controller operation 17 Gas and or electricity failure during operation 18 Troubleshooting 19 Abnormal flame pattern 20 Commissioning 21 Installer details 22 This manual has been written to: • Highlight the safe operation and
About your Rinnai Neo gas fireplace Congratulations on the purchase of your Rinnai Neo gas fireplace. The Neo range combines modern good looks with the latest advances in technology. Impressively it’s the first natural draft fireplace available in New Zealand with a greater than 4-star energy rating across all installations. The intelligent Electronic Timer Remote (ETR models only) provides unmatched control of your appliance. Convection fan helps to circulate heat more efficiently.
About your Rinnai Neo gas fireplace General description Your Neo is a burning log effect, gas fire with a natural draft combustion system, intended for use with NG and ULPG. The burning log effect is achieved using one single main burner with strategically placed imitation logs and granules. The burner, logs, and granules are contained in a glass fronted, sealed burner box.
Safety WARNING • • • • This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.
Safety Do not use or store flammable materials near this appliance. A dedicated 240 V earthed 10 A power point must be used with this appliance. Do not use power boards or double adaptors to operate this appliance. Combustible materials must not be placed where the heater could ignite them, Do not place containers of liquid on top of the appliance. Water can cause extensive damage to the appliance and create an electrocution hazard. Do not spray aerosols while the appliance is operating.
Location and clearances The appliance is not suitable for areas where painting is taking place, or in places such as hairdressing salons, where there may be fluff and dust, and where aerosols are used. The appliance must not be installed where curtains or other combustible materials could come into contact with the heater. In some cases curtains may need restraining. The clearances listed below are minimum clearances unless otherwise stated.
General information Before operation Read these instructions to get an overview of how to operate, maintain and service your Rinnai appliance. Electrical connection The Neo is supplied with a power cord (length 1500 mm) and a 3-pin plug. The standard electrical connection passes through the rear panel, but can also pass through the left and right hand side of the unit by removing the knockout tab from the bottom edge of the front panel.
General information Maintenance and servicing All external surfaces of the heater can be cleaned using a soft damp cloth and mild detergent. Do not use solvents and do not attempt to clean the heater while it is hot or operating. Rinnai has a maintenance/service and spare parts network with personnel who are fully trained and equipped to give the best advice on your Rinnai appliance.
Manual models: Control panel operation ON/OFF Flame Height Fan Speed 1 high LED power indicator 2 low 3 low Increase 4 low Decrease 5 high 6 high 7 high The relationship between the flame height and fan speed is preset and cannot be independently adjusted. Turning the heater on Press the ON/OFF button once, you will hear the electronic ignition sparker.
ETR models: About your wireless controller The wireless controller/thermostat comes standard with the Neo ETR models, and can be purchased as an accessory with the Neo manual models. It is designed to be wall mounted on a bracket, supplied with the controller, within 10 m of the fire. Location The controller houses the thermostat, this senses the room temperature and communicates information back to the Rinnai Neo via radio frequency.
ETR models: About your wireless controller Transmit indicator Indicates the wireless controller is transmitting to the receiver. The symbol will appear in the LCD for one second. Battery indicator Symbol will flash when batteries need replacing. Wireless controller will remain functional for five days (approx.) before shutting off. Temperature display Displays current room temperature. Set temperature indicator When the wireless controller is on, the programmed temperature will be displayed.
ETR models: Wireless controller programming Setting the clock The clock must be set before the programmed timers will operate. 1. With the controller off, press T for two seconds. 2. Using the UP and DOWN button, adjust the hours to the correct time. Ensure you have the correct time of day (AM/PM). Press OK. UP A/M T OK P PWR 3. Repeat above step to adjust the minutes and day of the week.
ETR models: Wireless controller programming Period programming continued If you would like to stop the heater from coming on at all, for example, during the night and before period 1, you can reduce the temperature setting using the DOWN button until -- °C is reached. This means no set temperature has been programmed, and your heater will stay off until the next period setting.
ETR models: Wireless controller operation Synchronisation of the wireless controller The wireless controller will be factory set so synchronising will only be necessary if there is an error or if the controller has been purchased separately. Synchronising involves the wireless controller sending a signal to the fire so that it can memorise the certified frequency that it operates on. If the controller is not synchronised Only perform this procedure if the wireless controller is not synchronised (i.e.
ETR models: Wireless controller operation Modes of operation Manual mode • Temperature can be set at any level. • Time and day of week does not need to be set. With the controller turned on, press and release the A/M button until the word ‘Manual’ appears on the LCD. Press and hold the UP and DOWN button to increase/decrease the temperature by 1 °C. Automatic mode • Temperature is regulated to a programmed level and time. • Time and day of the week needs to be set.
Gas and or electricity failure during operation Interruption to the electricity or gas supply will turn your heater off. Restart will be required. This is a safety feature to ensure unattended starts do not occur. After interruption to the electricity supply. To restart your heater after the electricity has been restored follow the steps for ‘Turning the heater on’ (p. 11).
Troubleshooting Symptom Cause Solution Burner will not light No power present No gas present Power cut Air in gas pipe Ignition failure Ensure power cord is plugged in and turned on. Ensure gas supply is turned on. Re-ignite after power is restored. Purge air—installer to do. Repeat ignition steps. Smell of gas Leaking gas Turn off gas at meter or LPG cylinder and call installer. Small soot deposit on logs Normal operation No action required.
Abnormal flame pattern Each Rinnai Flame Fire has a distinct flame pattern. This should look the same every time you start your fire, after an initial warm up period of approximately 20 minutes. Abnormal flame performance and/or pattern can indicate a problem with the fire, such as blocked gas injectors, log movement during installation or incorrect flue installation. There are some warning signs that could indicate a problem.
Commissioning The installer must complete their installation details (p. 22) and commissioning checklist below, and make sure this manual is left with you. They must also explain about the use and care of the Neo and make sure you understand the safety instructions and operation of the appliance. WARNING The glass dress guard fitted to this appliance reduces the risk of fire and injury and no part of it should be permanently removed. Checklist to be completed by a licensed gas fitter 1.
Installer details Company name: Installer name: Address: Phone: Mobile: Certificate of Compliance number for installation: Signed: Rinnai New Zealand Limited Date: 22 Neo Operation Manual: 11907-A 01-11
Address: 105 Pavilion Drive, Mangere, Auckland PO Box 53177, Auckland Airport, Auckland 2150 0800: Phone: 0800 RINNAI (0800 746 624) (09) 257 3800 Fax: (09) 257 3899 Email: Website: info@rinnai.co.nz www.rinnai.co.nz All Rinnai appliances meet or exceed the safety standards required by New Zealand gas and electrical regulations. Rinnai is constantly improving its products and as such information and specifications are subject to change or variation without notice.
