Owner's Manual

C199 Manual 69


The Rinnai Standard Limited Warranty covers any defects in materials or workmanship when the product is
installed and operated according to Rinnai wrien installaon instrucons, subject to the terms within this Limited
Warranty document. This Limited Warranty applies only to products that are installed correctly in the United States
and Canada. Improper installaon may void this Limited Warranty. In order for this warranty to apply, it is required
that you use a licensed professional who has aended a Rinnai installaon training class before installing this water
heater. This Limited Warranty coverage as set out in the table below extends to the original purchaser and
subsequent owners, but only while the product remains at the site of the original installaon. This Limited Warranty
only extends to the rst / original installaon of the product and terminates if the product is moved or reinstalled at a
new locaon.

[1] Period of coverage is reduced to 3 years from date of purchase when used as a recirculang water heater within a
hot water recirculaon loop, where the water heater is in series with a recirculaon system and all recirculang
water ows through the water heater, and where an aquastat / thermostat, mer, or an on-demand recirculaon
system is not incorporated.
[2] The Rinnai Limited Warranty for a heat exchanger used in a recirculaon system which is controlled through an
aquastat / thermostat, or mer, or an on-demand system is 6 years for commercial applicaons.
[3] Labor coverage is extended to 2 years in commercial applicaons if the product is registered within 30 days
(except registraon is not required in California and Quebec) and/or if the other condions above in the
Commercial Applicaons secons are sased.

Rinnai will repair or replace the covered product or any part or component that is defecve in materials or
workmanship as set forth in the above table. Rinnai will pay reasonable labor charges associated with the repair or
replacement of any such part or component during the term of the labor warranty period. All repair parts must be
genuine Rinnai parts. All repairs or replacements must be performed by a licensed professional that is properly
trained, state qualied or licensed to do the type of repair.
Replacement of the product may be authorized by Rinnai only at its sole discreon. Rinnai does not authorize any
person or company to assume for it any obligaon or liability in connecon with the replacement of the product. If
Rinnai determines that repair of a product is not possible, Rinnai may replace the product with a comparable product
at Rinnai’s sole discreon. The warranty claim for product parts and labor may be denied if a component or product
returned to Rinnai is found to be free of defects in material or workmanship; damaged by improper installaon, use
or operaon; or damaged during return shipping.


Commercial Applicaons
Heat Exchanger 6 years [1] [2]
All Other Parts and Components 5 years [1]
Reasonable Labor 1 year [3]