User Guide

Once access is granted, admins can access Alerts by going to:
● https://analytics.ringcentral.com/alerts/list
OR
● Accessing “Analytics” tab from within RingCentral’s online admin portal
● Clicking Alerts on the left navigation bar
● Clicking on More -> Admin Tools -> Analytics on your mobile Ringcentral application
Alert Management Page
The Alert Management page contains two tabs,
● Alerts List -> List of all existing Alerts within your Account
● Alerts Log -> Log of all the triggers from your active alerts
Alerts List
The Alerts List tab lists the record of all alerts created by all the users in the account (a cross-
company list). Every alert rule is presented in the form of a tile that shows basic information
about an alert:
● Name - A customizable alert name. Give alerts a descriptive and meaningful title so
that it is possible to search and find a particular alert when you need.
○ Last modified date & username - The date and time the alert was last
changed and the name of the user that made the changes. When no changes
have been made, this value is the date and time when the rule was created.
Pausing an alert doesn’t affect the last modified date.
● Severity - Severity level set on each alert at the time of Alert creation (Only visible in
HD resolution screens)
● Owner - The name of the user that created the alert.
● Alert Rules - Alert monitoring rules setup during creation of alerts.
● Recipients - The first recipient (email or RC App team) and the number of
recipients.
● Triggers Last 7 Days- Number of times an alert triggered in the last 7 days period.
The count links to Alerts Log page where details of the triggers can be viewed.
On each Alert record, there are options to perform three actions:
● Pause - The toggle button on the left side of Alert allows to pause or reactivate an Alert.
It may be necessary to pause alert when it is not relevant for a period of time. For
instance, an admin might not want to get alerts during the Christmas holidays, so the rule
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