User Guide

● Quality of service monitoring
● Rooms and Device status monitoring (device status monitoring is only available to
Ultimate Tier)
by setting customized alerts on a variety of quality metrics, targets and monitoring frequency.
Alerts monitors near real time data, sends immediate notifications whenever a problem occurs
via email or RC App Message with a summary of the problem and a link to the report that
narrows down the problem area for IT admins.
Alerts enable admins to proactively identify and address an issue before end users report them.
The Alerts product is specifically helpful when:
● There is a need to monitor the company-wide status of RingCentral
services
● There are specific problematic locations that are known to have issues and
need monitoring on a regular basis
● The cost of any location being down is too high and issues in any of them have to
be either prevented or resolved immediately;
● Call quality for specific users such as Execs needs to be
guaranteed
● The overall system complexity is such that even after identifying a problem, it’s hard
to determine a specific area where the problem originated
● Issues occur frequently, but there is not enough data to pinpoint a root cause, or
to aggregate unconnected incidents into a holistic vision of the system’s state.
Access & Recommended Users
By default, all super admins will have access to this
analytics and any admins can be granted access on
RingCentral’s admin portal.
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