User Guide

Monitoring Hours

Users may want to monitor for issues only on specific days of the week and times of the day.

For example, excluding weekends and non office hours. Also, users may want to define the

hours in a specific timezone because users may be monitoring remote locations. This is

facilitated by Monitoring Hours advanced options. Here, you can define the timezone these time

ranges are applied to and select the time ranges and days when the alert should be on.

Call Volume

This option is relevant for those triggers that calculate the percentage of poor or problematic

(poor/moderate) calls or legs. For example, when one of two calls is poor, the percentage is