User Guide

■ Room health is determined by device status within a RC room set up.
Condition for room health could be
● Warning or Critical Condition: this means an alert will be sent
when a room is in either warning or critical condition.
○ Warning: Calendar is not connected OR One or more
preferred peripherals are offline
○ Critical: Host or/and controller are offline or logged out.
● Critical Condition: this means an alert will be sent when a room is
in critical condition, when host or/and controller are offline or
logged out.
■ You can edit your criteria for room health in Advanced Options
Time Frame and Alert Frequency
Both the alert examples above lack a clearly-defined monitoring time frame. Ten poor calls may
happen in 15 minutes, or in four hours.
The Time Frame and Alert Frequency control the timing of an alert. There are two important
notions: Time Frame is the period of time that a trigger is monitored to determine if an alert
threshold is exceeded. Ten poor calls in 15 minutes (a critical situation) is a much larger
problem than in 4 hours (normal, not critical). Available time frames are 15 minutes, 30 minutes,
1 hour and 2 hours.
The Alert Frequency becomes important in case the alert threshold is exceeded and a
notification about the problem is sent. You can instruct the system when the next notification
should be sent out in case the problem persists. The alert can be muted (after being triggered)
for 15 minutes, 30 minutes, 1 hour, 2 hours or 4 hours.
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