User Guide

■ Percentage of Poor Streams
● Device(s)
○ is Offline
● Room(s)
○ Room Status
○ Room Health
Threshold and Condition
Threshold is a concrete numeric value that defines when exactly the problem begins and it is
time to send an alert message.
● Trigger with Percentage
○ Example, for the alert trigger and condition ‘% of good legs less than’ the
threshold could be 92.5. The ‘%’ sign is not needed. The alert will be fired when
the percentage of good calls is less than 92.5%.
● Trigger with Number
○ Example, for the alert trigger ‘# of poor calls in Belmont is more than’, value of
the threshold is a whole number, such as 10. The alert will be triggered when the
number of poor calls is more than 10.
Condition is used to monitor status or health of one or more devices and rooms.
● Trigger as Device Status
○ There is only one condition for Device Status, which is offline, an alert will be
sent when the monitored device goes offline.
● Rooms
○ Trigger as Room Status
■ There is only one condition for Rooms Status, which is offline, this means
the controller or/and host are offline or logged out. An alert will be sent
when the monitored room goes offline
○ Trigger as Room Health
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