Installation Guide

Why can’t visitors hear me on

my Ring when I talk through the

app?

If you’re on an iPhone or iPad, check the microphone

permission on your device. Select Settings, find Ring

and select it. Also make sure that the switch next to

Microphone is toggled on.

If you’re on an Android device, go to Settings >

Application/Apps > Application Manager > Ring >

Permissions. Ensure everything here is on.

Spotlight Cam lights up, but

I can’t complete the in-app

setup.

First, double check your Wi-Fi password, since this

is the most common reason Spotlight Cam can’t

complete setup.

Second, check the distance to your Wi-Fi router or

access point. Installing the Spotlight Cam too far

from your access point may prevent setup from

completing.

In this case the installation of a Ring Chime Pro can

help boost your WiFi signal and provide audible

alerts from your Spotlight Cam and other Ring

products.

Learn more at: ring.com/chime-pro