Owner's Manual

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For Consumers in Australia
Our goods come with guarantees that cannot be excluded under the Australian Consumer law. You are entitled to a replacement or
refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a maJor failure. Goods presented for
repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the
goods.
I. LIMITED WARRANTY
This is a "Limited Warranty• which gives you specific legal rights. You may also have other rights, which vary from Jurisdiction to
jurisd i ction. Some jurisdictions, such as Australia, do not allow the exclusion or limitation of incidental or consequential damages, so
the limitation or exclusion under this Limited Warranty may not apply to you. Please keep your dated sales receipt; it is required for all
warranty requests. Except as otherwise provided by the Australian Consumer Law, any dispute or controversy regarding this Limited
Warranty arising from your use of your Ring products will be resolved by final and binding bilateral arbitration in accordance with the
"Dispute Resolution" section of the Terms of Service, found www.ring.com/terms.
1. WHAT THE WARRANTY COVERS
For a period of one (1) year from the date of purchase of your Ring product, or one (1) year from the date of receipt of your replacement
Ring product (see Section II below for details), Ring LLC ("Ring") will, at its sole option, repair or replace any Ring products that
malfunction due to defective parts or workmanship at no charge to you. This warranty is not transferable and applies only to the original
consumer purchaser. Ring may, in its sole discretion, make any repair or replacement with new or refurbished product or components. If
the product or component requiring repair or replacement is no longer available, Ring may, in its sole discretion, replace such product
with a similar product of similar function
2. WHAT THE WARRANTY DOES NOT COVER
Repair service, damage due to misuse, abuse, negligence or casualty (e.g., fire), acts of God (including but not limited to lightning,
flood, tornado, earthquake, or hurricane), and consumable parts (including batteries) are not covered by this warranty. Damage from
unauthorized service or modification of the product or of any furnished component will void this warranty in its entirety. This warranty
does not include reimbursement for inconvenience, installation, loss of use, or unauthorized service. In addition, this warranty does not
cover any losses, injuries to persons, loss of property or general damages. This warranty, our theft protection, and community support
services do not apply to any products purchased from third party sellers on eBay and other online marketplaces. We strongly suggest
that you do not buy Ring products from any unauthorized sellers, as such products may be used, defective, counterfeit or may not be
designed for use in your country. This warranty covers only Ring products and is not extended to other equipment, components, or
devices that a customer uses in conjunction with our products. Except in relation to any guarantees you may be entitled to under the
Australian Consumer law, Ring's maximum liability under this warranty is limited to the original purchase price of the Ring product in
question. THIS WARRANTY IS EXPRESSLY IN LIEU OF All OTHER WARRANTIES, (EXCEPT THOSE GUARANTEES YOU MAY BE ENTITLED TO
UNDER THE AUSTRALIAN CONSUMER LAW), EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY, REPRESENTATION OR CONDITION
OF MERCHANTABILITY OR THAT THE PRODUCTS ARE FIT FOR ANY PARTICULAR PURPOSE OR USE, AND SPECIFICALLY IN LIEU OF All
SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES. IF RING LLC CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED
WARRANTIES, THEN TO THE EXTENT PERMITTED BY LAW AND EXCEPT IN RELATION TO ANY GUARANTEES YOU MAY BE ENTITLED TO
UNDER THE AUSTRALIAN CONSUMER LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS
LIMITED WARRANTY AND TO REPAIR OR REPLACEMENT SERVICE. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG A
STATUTORY OR IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
EXCEPT AS OTHERWISE PROVIDED BY THE AUSTRALIAN CONSUMER LAW, REPAIR OR REPLACEMENT SHALL BE THE SOLE REMEDY OF THE
CUSTOMER AND THERE SHALL BE NO LIABILITY ON THE PART OF RING LLC FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL
DAMAGES, INCLUDING BUT NOT LIMITED TO ANY LOSS OF BUSINESS OR PROFITS, WHETHER OR NOT FORESEEABLE. SOME
JURISDICTIONS, SUCH AS THOSE IN WHICH THE AUSTRALIAN CONSUMER LAW APPLIES, DO NOT ALLOW THE EXCLUSION OR LIMITATION
OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION AND EXCLUSIONS MAY NOT APPLY TO YOU.
This limited warranty gives you specific rights. You may have additional rights under applicable law, and this limited warranty does not
affect such rights.
II. THEFT PROTECTION
If your Ring camera or doorbell product Is stolen at any time after your purchase, Ring will replace the stolen device at no charge to you.
This theft protection is not transferable and applies only to the original consumer purchaser Coverage of this theft protection is limited
to one (1) replacement only for each Ring camera or doorbell product that you have purchased. Theft protection does not apply to any
products purchased from third party sellers on eBay and other on line marketplaces. Any claim based on theft of your Ring camera or
doorbell product must be submitted within fifteen (15) days of the theft and include the original sales receipt, and a copy of a police
report evidencing that you reported the theft to the police. Failure to report the theft to police voids this theft protection.
Ill. How to obtain service / replacement
To obtain the benefit of the above limited warranty or theft protection, please contact Ring community support at: [e-mail]
[phone]
1300 205 983 (Toll Free)
For warranty requests where the Australian Consumer Law does not apply: Please be prepared to describe the product that needs service,
the nature of the problem and to provide proof of purchase. You will also be required to return your existing device in accordance with
directions that will be provided by Ring. Ring has no warranty obligations with respect any products that are excluded from warranty
pursuant to Paragraph 2 above, as reasonably determined by Ring, and the owner of such device shall bear all shipping costs for the
return of such product to owner. Any claim under this Limited Warranty must be submitted to Ring before the end of the warranty period
described above. Please allow up to fourteen (14) business days for your warranty request to be processed. For replacement requests:
Please be prepared to describe the product that needs to be replaced and a copy of the police report. Please allow up to fourteen (14)
business days for your replacement to be processed.
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(0 2020 Ring LLC or its affiliates.
Ring and all related logos are trademarks of Ring LLC or its affiliates.
\0 2020 Ring LLC ou ses societes affiliees.
Ring et les logos connexes sont des marques de commerce appartenant a Ring SARL ou a ses societes affiliees.
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