Installation Guide

If you don’t see the Microphone option, then uninstall

and reinstall the Ring app. When prompted to allow

microphone access, choose “Allow.”

I’m not receiving motion alerts

First make sure you’ve configured Motion Detection,

and that Motion Alerts are turned on (see pg. 24).

To further troubleshoot issues with not receiving

notifications, select Device Health in the Ring app and

then select Troubleshoot Notifications.

Why is my video and/or audio

quality poor?

First, determine the cause. Remove your Ring Doorbell

and bring it inside near your router. Press the front

button on your Ring Doorbell and look at the video in

the Ring app.

If you get good video quality near the router, you need

to extend your Wi-Fi signal.

We recommend Chime Pro to boost the signal to your

Ring Doorbell. Learn more at: ring.com/chime-pro.

If video quality is still poor near your router, test your

internet speed by selecting Device Health in the Ring

app, then Test Your Wi-Fi.

The instructions in the app will help you diagnose and

solve any issues related to poor video quality.

RING, ALWAYS HOME, and CHIME are trademarks of Bot Home Automation, Inc.

Last updated: 10/03/17