User Manual

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I’m not Receiving Motion Alerts
Make sure you’ve created at least one Motion Zone and turned on Motion Alerts.
To further troubleshoot notification issues, navigate to Device Health in the Ring app
and select Troubleshoot Notifications.
Video or Audio Quality is Poor
In the Ring app, tap your Ring Pro. Then tap *Device Health*, and tap the “?” button next
to Signal Strength. If your Wi-Fi signal seems strong, tap *Test Your Wi-Fi* and follow the
in-app instructions to test your network.
If you think low Wi-Fi signal strength is causing your issue, try moving your Wi-Fi router
closer to your Ring Doorbell, or add a Ring Chime Pro to boost Wi-Fi for your Ring
products. Learn more at ring.com/chime-pro.
Visitors Can’t Hear me When I Talk Through the Ring App
If you’re on an iPhone or iPad, open the Settings app and tap Ring. Make sure the
Microphone option is set to on.
If you’re on an Android device, go to Settings > Application/Apps > Application
Manager > Ring > Permissions. Enable these options.
5. Troubleshooting
If you don’t see the Microphone option, uninstall and reinstall the Ring app according to
these instructions:
iOS Devices
1. Go to Settings > General > Storage and iCloud Usage > Manage Storage > Ring and
tap Delete App.
2. Restart your device.
3. Reinstall the Ring app from the App Store. When prompted to allow microphone
access, tap Allow.
Android Devices
1. Go to Settings > Apps or Application Manager > Ring and tap Uninstall.
2. Restart your device.
3. Reinstall the Ring app from the Google Play store. When prompted, allow
microphone access.
5. Troubleshooting