User Manual

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I’m Having Trouble Completing the In-app Setup
If the setup fails in the Ring app, the light on the front of your Ring Doorbell
indicates the issue:
Top Flashing White – Your Wi-Fi password was entered incorrectly.
Select your Wi-Fi network in your phone settings, choose the
option to forget it, then connect to it again to confirm that you’re
using the correct password during setup.
Right Flashing White – Your Ring Doorbell may be too far from
your router to get a decent signal. If possible, move your Wi-Fi
router closer to your Ring Doorbell, or add a Ring Chime Pro to
boost Wi-Fi signal.
Left Flashing White – There may be an issue with your internet
connection. Unplug your modem (and Wi-Fi router, if they are
separate) for 40 seconds, then reconnect power and repeat the
setup process.
Spinning White – Your Ring Doorbell is in setup mode. Follow the
instructions in the Ring app to continue.
Nothing – If the front light never turns on, check that the terminals
on the back of your Ring Doorbell are connected to your doorbell
wires and that your doorbell system meets the necessary power
requirements (16 volts AC at 30 VA). For more information, see
“I’ve Installed my Ring, But it Won’t Turn On” in this section.
5. Troubleshooting
I Can’t Find the Ring Wi-Fi Network on my Device
Sometimes your phone or tablet may fail to pick up the temporary Ring network. If this
happens, go to your phone’s settings, turn off your Wi-Fi connection, wait 30 seconds
and turn it back on. If the Ring network still fails to appear, ensure that your Ring Doorbell
is connected to your doorbell wires and that your doorbell system meets the necessary
power requirements (16 volts AC at ~30 VA).
If none of the above helped, try one or more of these steps…
• Turn off cellular data and Bluetooth on your mobile device and try again. You can
turn them back on once you’ve completed the setup process.
• Try performing setup on a different mobile device.
• Unplug your modem (and Wi-Fi router, if they are separate) for 40 seconds, then
reconnect power and repeat the setup process.
• Perform a hard reset on your Ring Doorbell by holding down the setup button for 15
seconds. Wait 30 seconds, then repeat the setup process.
My Existing Bell isn’t Ringing Correctly
1. In the Ring app, select your Ring Video Doorbell Pro.
2. Tap the gear icon to enter Device Settings.
3. Tap Doorbell Kit Settings, and ensure you’ve selected the correct option on this
screen.
If you’ve chosen the correct doorbell type and your bell still isn’t ringing
correctly, make sure that you’ve installed the included Pro Power Kit.
5. Troubleshooting