User Manual

ManualsBrandsRing ManualsDoor & Window SecurityRing - Video Doorbell Pro and Chime Pro Bundle - Satin Nickel

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5. Troubleshooting

I’ve Installed my Ring, but it Won’t Turn On

Install the Pro Power Kit

If you have not yet installed the included Pro Power Kit on your internal bell, your Ring

Video Doorbell Pro will not function correctly. For more information, see section 1.

Installing the Pro Power Kit.

Let it Charge

Ring Video Doorbell Pro contains a power cell which may need to charge before the

first use. If you complete the install process and your Ring Doorbell does not appear to

function, give it up to 30 minutes to charge and then try again.

The internal power cell is only for memory protection in the event of a power

outage. Your Ring Doorbell requires AC power to function.

Voltage Too Low

Ring Video Doorbell Pro is designed to work with the majority of standard doorbell

systems in the USA, so it expects to receive at least 16 volts of AC power. If your doorbell

system runs at a lower voltage (or runs on DC, rather than AC), your Ring Doorbell will not

function.

In this case, you’ll need to have an electrician install a new transformer to bring the

output up to 16 volts.

We recommend installing a 16 volt AC transformer that delivers ~30

VA for the best performance. To purchase a recommended

transformer for your Ring Video Doorbell Pro,

visit ring.com/accessories.

5. Troubleshooting

Bypassing your Internal Doorbell

If you’ve verified that your doorbell transformer supplies 16 volts AC at 30 VA, but you’re

still not getting enough power for your Ring Doorbell to function, you may need to

bypass your internal doorbell.

To do this:

1. Turn power off at the breaker.

2. Remove the cover from your internal doorbell and loosen

the “Front” and “Trans” terminal screws.

3. Remove the Pro Power Kit, and detach its wire harness.

4. Remove the protective decal from the Pro Power Kit to

expose the Bypass Mode wire terminals.

5. Detach the doorbell wires from the doorbell and

straighten the ends.

6. Firmly insert the doorbell wires into the Bypass Mode

holes on the Pro Power Kit, until they lock into place.

7. Replace the cover on your doorbell.

8. Turn the power back on.

9. In the Ring app, select your Ring Doorbell Pro.

Then select the gear-shaped icon, and set

Doorbell Type to None.

If you’ve bypassed your internal doorbell and still

desire an audible indoor chime, consider adding

a Ring Chime or Chime Pro to your system.

Learn more at: ring.com/chime-prov

5. Troubleshooting