Full Product Manual
98
. Set up professional monitoring.
Emergency Contacts
(Professional monitoring only)
When your Alarm Base Station sends an alarm
signal to the monitoring center, they call your list of
emergency contacts. These should be people you
trust to answer the call and take care of your home if
you can’t be reached.
Your emergency contacts should be able to:
• Answer their phone and handle
Alarm emergencies.
• Respond to your home if assistance is needed.
• Unlock your home to give emergency
responders access if necessary.
• Use your Ring Alarm and disarm it,
if asked by authorities.
Verbal Password
(Professional monitoring only)
If your Ring Alarm is triggered and the monitoring
center calls, you and your emergency contacts will
be asked to verify your identity. To do this quickly,
we use a verbal password.
Choose a verbal password you’ll remember and
store it in a safe place.
• It can be a single word (no spaces) or a number.
• It should be dierent from any access codes used
to arm and disarm your Alarm.
We don’t save your verbal password in the app, but
if you forget it, create a new one using the Ring app.
What is professional monitoring?
Professional monitoring is a service that can alert
the authorities and call you when Ring Alarm
detects a security threat.
How does it work?
When a threat is detected, your Alarm Base
Station sends a signal to the monitoring center.
The monitoring center calls you to verify that the
emergency is real, and can dispatch emergency
responders to your home, if needed.
How do you get professional monitoring?
Once you've set up your Base Station, visit
ring.com/protect-plans and subscribe to a
Ring Protect plan that includes professional
monitoring. Then you can use the Ring app
to set up professional monitoring.
Permits and Registrations
Many local municipalities require an alarm permit or
registration for professionally monitored alarms.
For more on Permits and Registrations, see page 30.
What is self monitoring?
If you skip professional monitoring, your Ring Alarm
will be self monitored. In an emergency, your Alarm
will sound but it won’t signal the monitoring center,
and emergency responders won’t be dispatched
unless you call them yourself.
If you choose self monitoring now, you can go back
and sign up for professional monitoring at any time.
For an in-depth comparison of professional and self
monitoring, see the chart on page 23.
Important!
Don’t forget to share your verbal password
with all of your emergency contacts.
Save our number as a contact!
Then, when we call during an emergency,
you'll know to pick up.
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