User guide

Print Solutions
Pages 53 – 54 show examples of print that have problems. Each problem has a
reference number that you can match to this table for definitions and solutions.
Ref.
Number
Definition Solution
1 Solid colors are not covering the complete
surface.
Increase the print strobe by 25 us and try again.
2 The color chosen from the color palette did
not print the proper color.
The software will only allow the seven primary colors to
print with single line text. Single line text is substituted
with the closest primary color. If a required color is
needed that does not match one of the primary colors,
have a graphic designer create the object or text in a
graphic program. Save the graphic as a Windows
bitmap and import into CD Designer.
3 Font color was changed to a color other
than the original seven primary colors.
A selected color from the Windows color palette other
than one of the primary colors will be dithered. This
works fine with arc text.
4 The base of the toy is too light and the
dithering process does not print enough
color dots to fill in the base of the toy.
Try to choose deeper colors or colors that are not close
to a lighter color. Lighter colors work better if embedded
within other colors.
Suggestion – With the Photoshop or paint program,
increase the color intensity before exporting a bitmap.
5 Jagged edges on bitmaps or logos. This logo has a low-resolution setting of 72DPI (Dots
Per Inch). Once a graphic image is saved to a lower
DPI setting, it cannot be converted to a higher DPI
setting. Have the graphic designer save all graphics to
300 DPI from the original source file.
6 Horizontal or arced lines that are not filling
in the solid colors.
Print strobe is too high. Lower the print strobe by 25
microseconds until the solid areas fill in without these
lines. Try using other media or change the Halftone
Pattern setting in the print driver to 6X6 Enhanced.
7 Outer or inner edges are not printing well. The edges of the manufactured discs do not maintain a
flat even surface. See page 55 to see how the same
label used a cutout template to create a professional
looking image. Page 55 illustrates how to use this
concept.
8 Top or bottom edge is not printing. The printer does not print the top or bottom 0.10”. See
the printable area on page 43.
9 ¼ of the print is missing. Send printer in for service. Printhead needs to be
replaced.
A Dust speck or bump on the disc surface. Clean inside of printer by blowing dust particles out.
Keep away from dusty areas and keep cover on printer.
B Vertical line that is not printing. 1. Clean the printhead first. See page 44.
2. A printhead element is not working. Send in for
service.
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