User guide

Solutions to Problems
The following table describes how to solve problems that may occur while printing.
For problems with print quality, see “Possible Print Problems,” starting on page 53, to
match the same problem. Page 55 discusses the solutions to the Possible Print
Problems.
Problem/Trouble Cause
1. Installed ribbon is a
black ribbon
Change ribbon to color and change print driver
setting to “Color” or “Spot Color”. For Windows
2000, see page 25. For Windows NT, see
page 22. For Windows 95/98, see page 28.
Printing a gray-
scale label when
multicolor is
required
Solution
Jammed disc
2. The label is saved
with a gray-scale
setting
Open label in CD Designer, select Print, select
Properties and change to Color, select OK,
and resave label. For Windows NT/2000, see
page 25. For Windows 95/98, see page 31.
Disc is misplaced on
drawer
Push the Unit Attention button to abort printing
and open drawer.
Drawer does not
completely close
Code strip problem See if anything is blocking the drawer from
moving. Use diagnostic test 10 to check the
code strip opto.
1. Print strobe set too
high.
Reduce print strobe setting in Print Driver. Ribbon tearing
2. CD placed upside
down on drawer.
Ribbon supply spool
too tight.
Check placement of CD on drawer, or replace
supply roller.
1. Strobe Setting may
be too high.
Ribbon wrinkling If the strobe setting is too high, and there are
one or more large solid areas to print
2. A large graphic
may cause the ribbon
to stretch
Try printing in landscape mode.
3. Threading
problems.
Check is ribbon is threaded properly. See if
the ribbon goes under the first ribbon guide
located inside the printer.
Print is flaking off
CD
Incorrect strobe
setting
Increase or decrease (depending on media and
ribbon) strobe setting in Printer Setup by 25 µs.
Printer does not
start to print
1. Print driver not
installed, or driver set
to “use printer offline”.
Install print driver – See “Appendix C” on page
65
2. Printer cable not
connected.
Check connections at the printer and computer.
3. Wrong print driver
is selected.
Select Printer from Window’s Settings and
select the Rimage Printer as the default printer.
4. Printer could be in
diagnostics mode.
Power off the printer and power on again to exit
diagnostics.
Label is only
printing one color
when a multicolor
ribbon is installed
Print driver is not set
with a color ribbon
Change Installed Ribbon in print driver to
“Color” or “Spot Color”. For Windows 2000,
see page 25. For Windows NT, see page 22.
For Windows 95/98, see page 28.
Colored text is too
light
Printer can print only
seven solid colors
In the software application, select one of the
seven solid colors from the Window’s color
palette. See CD Designer User Guide, located
on the software disc, for reference.
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