User guide

Error Codes
The Missing CD LED flashes the number of times listed in the “Error” column when
an error occurs. Problems and their solutions are also given.
Take-up Roll could be rubbing against the printhead cover. This
disrupts the normal advance of the multicolor ribbon. Remove old
ribbon and install a new one.
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Note: Error 15, Printhead Integrity Check, is indicated in a manner different from the other
errors.
Error
Printing Aborted
from User
The Unit Attention Button was pressed while printing.
Problem Solution
1 Ribbon out Replace ribbon and power on unit to clear the ribbon out error.
2 Busy printing image This error is returned only on the serial port. No action required.
3 Printhead will not
lower properly
Check adjustment of cam optical sensor through Diagnostics.
4 Printhead will not
raise properly
Check adjustment of cam optical sensor through Diagnostics. See if
the cam is broken.
5 Drawer does not
return to home
position
The printer detected improper drawer movement or something is
obstructing the printer drawer. Check for a mechanical problem,
such as a bad lead screw or worn bearings or a broken cam.
Press the Unit Attention button to recover. The printed image may
be corrupt.
6 Drawer does not
close properly
The printer detected improper drawer movement or something is
obstructing the printer drawer. Check for a mechanical problem,
such as a bad lead screw or worn bearings. Disc may be
unclamped.
Press the Unit Attention button to recover. The printed image may
be corrupt.
7 Drawer does not
open properly
The printer detected improper drawer movement or something is
obstructing the printer drawer. Check for a mechanical problem,
such as a bad lead screw or worn bearings.
Press the Unit Attention button to recover. The printed image may
be corrupt.
8 Corrupt data—the
data flow may have
been interrupted
while printing
Check the cable connection. Check for a disc that may have been
left in the drawer from a previous printer error. Power the printer off
and on to clear any existing printer errors. May not be using the
correct print driver.
9 Too much data—
the internal buffer
overflowed
Verify that hardware handshaking is enabled for serial port
connection—Open the Port Settings in the Control Panel, select
your Com port, and select Hardware for Flow Control. May not be
using the correct print driver.
10 Left margin too long Open the page setup in your label editor, and verify that the margin
values are set properly for a CD. May not be using the correct print
driver.
11 Missing margin Open the page setup in your label editor, and verify that the margin
values are set properly for a CD. May not be using the correct print
driver.
12 CD not detected Verify that the disc is present and properly clamped between the
centering pin and the alignment pins.
13 Color Change Error The black bands on the color ribbon may not be dark enough for the
sensor. Try another ribbon if this problem persists. The label is too
long top to bottom.
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