Installation guide

Rimage 2000i™ Knowledge Base
• correctly
tions.
ssaging Server.
6. le
•
Verify Messaging Server is starting
1. Right click on My Computer.
2. Select Computer Management.
3. Select Services & Applica
4. Double-click on Services.
5. Right click on Rimage Me
Se ct Start or Restart.
If Messaging Server gives error 1062, configuration is corrupt. Reinstall the Rimage
software. Refer to the
Uninstall the Rimage software and hardware document.
If Messaging Server gives error 1069, the user account for Rimage Services has the
wrong passwor
•
d or is locked out. Refer to the Advanced Setup Guide
for instructions
• If Messaging Server starts with no errors, Messaging server is running correctly
• ivirus/security software. If this allows jobs to process,
p
his workaround but we are providing this information so that you can
.
-
en your antivirus program is disabled
. If you are
or network. A firewall can help prevent
ou
ough free space to copy the entire contents of the disc you are trying to create.
• mage
ser with administrative rights. Use this
c ueue. A finished order is any order
ncelled.
to correct this.
Jobs will not process.
- Important! Try these solutions in the order they are presented.
Turn off Windows firewall or other ant
please contact your system administrator or antivirus software vendor to configure your
security to operate with the Rimage.
Caution! This workaround may make your computer or your network more vulnerable to
attack by malicious users or by malicious software such as viruses. Rimage does not
recommend t
implement this workaround at your own discretion. Use this workaround at your own risk
Important:
An antivirus program is designed to help protect your computer from viruses. You must
not download or open files from sources that you do not trust, visit Web sites that you do
not trust, or open e-mail attachments wh
connected to the Internet or a network during the time your antivirus software is disabled,
your computer is vulnerable to attacks.
A firewall is software or hardware that creates a protective barrier between your computer
and potentially damaging content on the Internet
hackers or malicious software (such as viruses and worms) from gaining access to your
computer through a network or the Internet.
• Verify that enough free hard drive space is available on the drive with the \Rimage folder. Y
will need en
• Rimage 2000i Software: Restart QuickDisc by closing the application and then restarting
QuickDisc.
OfficeNet Software Suite: Clear the queue and then resubmit your job. Refer to the Ri
System Manager Online Help for more information.
To remove orders, you must be logged in as a u
pro edure to remove pending or finished orders from the q
that has been completed, failed, or ca
August 3, 2007 ©Rimage 2007 38