Installation guide

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Rimage 2000i™ Knowledge Base

Lift arm

The lift arm is not picking discs from the input bin or the printer.

- Important! Try these solutions in the order they are presented.

• Install the latest Service Pack. To find the latest service pack, refer to the

Downloads tab

on the Support website. Navigate:

www.rimage.com > Support > Desktop > 2000i. Select the

Downloads tab. Download the latest service pack.

• For OfficeNet Software Suite: Restart Production Server. Refer to the Rimage System

Manager Online Help for more information.

1. Start Rimage System Manager.

2. In the System Explorer panel, select the Control Center.

 Note: If you use multiple Rimage 2000i systems with separate Control Centers,

select the one with the affected Rimage 2000i (The Control Center is the computer

that runs your Rimage 2000i).

3. Select the desired Production Server.

4. Select Stop.

5. Select Start.

6. Resubmit your job.

• Rimage 2000i Software: Restart QuickDisc by closing the application and then starting it.

 Note: This solution works only for Rimage 2000i Software.

• Separate the media to ensure that the discs are not sticking together.

• Be sure you are using Rimage media. For more information, see

Rimage Media Kits.

Align the

• printer. Refer to the Maintain the Rimage 2000i section of the Rimage 2000i User

Guide.

Run diagnostic test 3.

This test use

•

s one disc to calibrate the distance from the lift arm homing position to the

sup

00i.

a. tor button until BUTTON DIAGNOSTICS displays on

de.

3. ld the operator button until

- nostic test 3

with more than one disc will cause the system to operate incorrectly.

ply bin.

1. Remove all discs from the Rimage 20

Access and select diagnostic test 3.

Press and hold the opera

the operator panel.

b. Release the operator button. The Rimage 2000i is in diagnostics mo

c. Press the operator button three times and hold it on the third press.

When 03 CALIBRATE DIAGNOSTIC displays, ho

STARTING TEST RELEASE BUTTON displays.

4. Follow the instructions on the LCD: PLACE ONE DISC INTO SUPPLY BIN.

Important! Ensure that a single disc is in the supply bin. Running diag