Rimage 2000i™ Knowledge Base - Important! This document is designed to be viewed online. It contains links to several online processes and procedures, which are not available in the printed version.
Rimage 2000i™ Knowledge Base Table of Contents Introduction....................................................................................................1 Serial Number ................................................................................................2 Where can I find the serial number? .................................................................................. 3 Can I print serial numbers on labels?................................................................................
Rimage 2000i™ Knowledge Base The orders get stuck in the queue.................................................................................... 21 The last disc does not print............................................................................................... 22 My printer seems like it is printing, but it does not print the disc. ..................................... 23 Why does my job fail to start when using OfficeNet Software Suite 5.x to 6.x?...............
Rimage 2000i™ Knowledge Base - Important! This document is designed to be viewed online. It contains links to several online processes and procedures, which are not available in the printed version. Introduction This document provides answers for the most frequently asked questions about the Rimage 2000i printer. Before you walk through any of these troubleshooting steps, refer to the Rimage 2000i Setup and Installation Guide.
Rimage 2000i™ Knowledge Base Serial Number Select a problem to view the solution.
Rimage 2000i™ Knowledge Base Where can I find the serial number? The Locate Your Rimage Product Serial Number document shows the possible locations for a serial number label and what the label looks like. Can I print serial numbers on labels? Yes, you can print serial numbers on labels. To add a serial number to your label, refer to the CD Designer Online Help. Why does my serial number not increment? You must configure QuickDisc so the serial number increments. QuickDisc version 7.x 1. Open QuickDisc.
Rimage 2000i™ Knowledge Base Software Select a problem to view the solution. • The software will not start. • The software is running slowly.
Rimage 2000i™ Knowledge Base The software will not start. • Log on to Windows using a user account that has local Administrator rights. If you have additional questions, contact your network administrator. The software is running slowly. - Important! Try these solutions in the order they are presented. • Disable all antivirus and security software.
Rimage 2000i™ Knowledge Base Can Rimage software record a pre-built ISO disc image file? All versions of Rimage software can record standard ISO image files. To record a standard ISO image file, use the Image File to Disc function in QuickDisc. Some software programs may create their own proprietary disc image file. Rimage software cannot record non-standard disc image files. What operating systems are compatible with my Rimage software? Rimage software versions 7.
Rimage 2000i™ Knowledge Base Graphics What graphic formats are supported by CD Designer? • Rimage recommends using BMP, TIF, WMF, and JPG files. All files, including JPG files, should be saved at 300 DPI. • TIF files must be in an RGB color model without LZW compression. If a CYMK TIF file is the only file available, convert the file to an RGB format with a graphics application. Note: Transparency in graphic files will appear white in CD Designer and is not supported.
Rimage 2000i™ Knowledge Base Hardware Select a problem to view the solution. • Can I place files on my cache hard drive? • Recorders are not recognized by Production Server after the system initializes.
Rimage 2000i™ Knowledge Base Can I place files on my cache hard drive? Cache drives should be reserved for recording purposes only. Placing files on the cache drive adversely affects performance. Rimage recommends that you use your cache hard drive only for recording purposes. Recorders are not recognized by Production Server after the system initializes. - Important! Try these solutions in the order they are presented. The driver for the FireWire® controller may be unstable.
Rimage 2000i™ Knowledge Base Lift arm The lift arm is not picking discs from the input bin or the printer. - Important! Try these solutions in the order they are presented. • Install the latest Service Pack. To find the latest service pack, refer to the Downloads tab on the Support website. Navigate: www.rimage.com > Support > Desktop > 2000i. Select the Downloads tab. Download the latest service pack. • For OfficeNet Software Suite: Restart Production Server.
Rimage 2000i™ Knowledge Base 5. When PRESS/REL to GO displays, press and release the operator button. The lift arm moves to the supply bin and picks up the disc and then drops it in the supply bin. Then, the lift arm moves back to its home position above the printer tray. When this cycle is complete, the Rimage 2000i restarts and exits the diagnostic mode.
Rimage 2000i™ Knowledge Base Printer Driver Select a problem to view the solution. • How do I remove the 480i printer driver? • After changing a printer driver setting, the next print did not reflect the change.
Rimage 2000i™ Knowledge Base How do I reinstall the 480i printer driver? 1. Unplug the USB cable that attaches the Rimage 2000i to the computer. 2. Follow the instructions below for your software. • If you are using OfficeNet Software Suite: a. Navigate: Start menu> Settings> Control Panel> Add or Remove Programs. b. Select Rimage OfficeNet Software Suite. c. Uninstall the printer driver. i. Select Change/Remove > Modify. > Next. ii. Clear the Printer Driver checkbox. iii. Select Next. iv.
Rimage 2000i™ Knowledge Base After changing a printer driver setting, the next print did not reflect the change. Change Printer Driver Settings If you are using CD Designer, you must change the printer driver settings through CD Designer with the label file open. The CD Designer label file settings override the printer driver settings. 1. From CD Designer, open the label file. 2. Navigate: File > Print. The Print window opens. 3. Select Printer Properties. 4.
Rimage 2000i™ Knowledge Base Labels How can I merge data on my label? • If you are using CD Designer 7.51 or later, refer to the Using merge fields document for instructions. • If you are using CD Designer 7.5 or earlier, refer to the Using advanced merge fields document for instructions.
Rimage 2000i™ Knowledge Base Ink cartridges Select a problem to view the solution.
Rimage 2000i™ Knowledge Base Can I refill my ink cartridges? If you refill your Rimage ink cartridges, you may void your warranty and maintenance contract. You must use only authentic Rimage ink cartridges. For more information, see Rimage Media Kits. What ink cartridges are compatible with the Rimage 2000i? You must use authentic Rimage ink cartridges for the printer to print on discs. For more information, see Rimage Media Kits.
Rimage 2000i™ Knowledge Base Media Select a problem to view the solution.
Rimage 2000i™ Knowledge Base Can I use CD rewritable media? You can use rewritable media, but Rimage systems do not allow you to write to the media more than once. In other words, you lose the rewritable functionality of the media. Rimage recommends that you use Rimage Media Kits. Can I copy a DVD to a CD or a CD to a DVD? You can copy the data from one media type to another media type by moving all the data files to the local hard disk and selecting a Data CD or Data DVD function.
Rimage 2000i™ Knowledge Base Printer does not print Select a problem to view the solution. • The orders get stuck in the queue. • The last disc does not print. • My printer seems like it is printing, but it does not print the disc. • Why does not my job start when using software suite 5.x to 6.
Rimage 2000i™ Knowledge Base The orders get stuck in the queue. • Rimage 2000i Software: Restart QuickDisc by closing the application and then starting it. Note: • This solution works only for Rimage 2000i Software. OfficeNet Software Suite: Cancel all jobs and send them again. Refer to the Rimage System Manager Online Help for more information. Use this procedure to cancel orders. Note: When an order is cancelled, the submitting client will receive a message that the order has been cancelled. 1.
Rimage 2000i™ Knowledge Base The last disc does not print. - Important! Try these solutions in the order they are presented. • Rimage 2000i Software: Restart QuickDisc by closing the application and then starting it. Note: • This solution works only for Rimage 2000i Software. OfficeNet Software Suite: Pause Production Server. Refer to the Rimage System Manager Online Help for more information. 1. Open Rimage System Manager. 2. From the toolbar, select Control Centers. 3.
Rimage 2000i™ Knowledge Base My printer seems like it is printing, but it does not print the disc. 1. Install the latest Service Pack. To find the latest service pack, refer to the Downloads tab on the Support website. Navigate: www.rimage.com > Support > Desktop > 2000i. Select the Downloads tab. Download the latest service pack. 2. Open the Disc Color printer driver. • Using Windows 2000, navigate: Start > Settings > Printers. The Printers window opens.
Rimage 2000i™ Knowledge Base Recorder Select a problem to view the solution. • There are recorder failures. • There is no power to the recorder. • The recorder tray will not open. • The recorder does not recognize the media.
Rimage 2000i™ Knowledge Base There are recorder failures. - Important! Try these solutions in the order they are presented. • Restart the computer. • Update the firmware. Refer to the Downloads tab on the Support website. To find the latest firmware, refer to the Downloads tab on the Support website. Navigate: www.rimage.com > Support > Desktop > 2000i. Select the Downloads tab. Download the latest firmware. • Install the latest Service Pack.
Rimage 2000i™ Knowledge Base 7. Select OK to remove the orders. • Lower the recording speed to 24x/8x and resubmit the job. Using OfficeNet Software Suite: 1. Open Rimage System Manager. 2. From the toolbar, select Control Centers. 3. From the System Explorer panel, select the Production Server. 4. Select Server Settings. 5. Select the Recording tab. 6. Lower Maximum CD recording speed to 24x. 7. Lower Maximum DVD recording speed to 8x. 8. Click OK. Using Rimage 2000i Software Suite: 1.
Rimage 2000i™ Knowledge Base • Your Rimage 2000i requires the attention of an authorized Rimage Repair Technician. Contact your Rimage reseller for repair and service options. There is no power to the recorder. - Important! Try these solutions in the order they are presented. • Reseat the power cables. 1. Power off the Rimage 2000i. 2. Unplug the power cables. 3. Connect the cables, ensuring that they are all secure. 4. Power on the Rimage 2000i.
Rimage 2000i™ Knowledge Base Print Quality Select a problem to view the solution. • There are a lot of rejects. • The finished disc has noticeable bands in the printed disc. • The print is streaky. • The print is smearing. • The print is grainy. • The print is not masking or prints on the hub. • The print is “off” color or is printing “faint.
Rimage 2000i™ Knowledge Base There are a lot of rejects. 1. Open Rimage System Manager. 2. From the toolbar, select Control Centers. 3. In the System Explorer panel, select the desired Production Server. The Production Server information displays in the right panel. 4. Select Server Log. 5. Examine the log file for recorder errors. If present, see the There are Recorder Failures section of this document. The finished disc has noticeable bands in the printed disc.
Rimage 2000i™ Knowledge Base The print has streaks. - Important! Try these solutions in the order they are presented. • Be sure you are using Rimage media. For more information, see Rimage Media Kits. • Clean or replace the ink cartridge. Refer to the Operate the Rimage 480i Printer section of the Rimage 480i Printer User Guide. The print is smearing. - Important! Try these solutions in the order they are presented. • Be sure you are using Rimage media. For more information, see Rimage Media Kits.
Rimage 2000i™ Knowledge Base 6. Select OK. 7. Close the Printer window. 8. Save the label file. 9. Print the label again. Printing PDF files When printing with .PDF files, change the Printing Defaults in the printer driver. 1. From the Windows Start menu: Navigate: Settings > Printers in Windows 2000. Navigate: Settings > Printers and Faxes in Windows XP. 2. Right-click on the Disc Color Printer 480i. 3. From the dropdown menu, select Preferences.
Rimage 2000i™ Knowledge Base b. When Windows has finished intitalizing, plug the USB cable into the Rimage 2000i. c. Restart the computer. The print is “off” color or is printing “faint.” Replace the ink cartridges. Refer to the Changing the Ink Cartridges section of the Rimage 480i Printer User Guide.
Rimage 2000i™ Knowledge Base Gripper The printer (gripper fingers) is not clamping properly. You could have warped or defective media. • Be sure you are using Rimage media. For more information, see Rimage Media Kits.
Rimage 2000i™ Knowledge Base Server Select a problem to view the solution. • The Production Server will not start or has crashed. • The Bridge Server will not start. • The Production Server can not attach to the printer. • The Production Server will not connect to the Messaging Server. • Jobs will not process.
Rimage 2000i™ Knowledge Base The Production Server will not start or has crashed. - Important! Try these solutions in the order they are presented. • Restart the Rimage 2000i and then the computer. • Turn off all antivirus and security software. If this improves operation of the Rimage software, please contact your system administrator and/or antivirus vendor to configure the antivirus software to allow the Rimage software.
Rimage 2000i™ Knowledge Base 6. Select Properties. 7. Change Startup Type from Automatic to Manual. 8. Click OK. 9. Reboot the computer. - Important! If your 3rd party software requires the bridge server, delete c:\Rimage\Interfaces\pofile.pof and c:\Rimage\Interfaces \iofile.iof. Reboot the computer. The Production Server can not attach to the printer. - Important! Try these solutions in the order they are presented. • Reseat the USB cable. 1. Power off the 2000i. 2. Disconnect the USB cable. 3.
Rimage 2000i™ Knowledge Base 5. When PRESS/REL to GO displays, press and release the operator button. The lift arm moves to the supply bin and picks up the disc and then drops it in the supply bin. Then, the lift arm moves back to its home position above the printer tray. When this cycle is complete, the Rimage 2000i restarts and exits the diagnostic mode. • OfficeNet Software Suite: Reinstall printer driver. 1. Prepare the system. a. Insert OfficeNet Software Suite disc into the computer. b.
Rimage 2000i™ Knowledge Base • Verify Messaging Server is starting correctly 1. Right click on My Computer. 2. Select Computer Management. 3. Select Services & Applications. 4. Double-click on Services. 5. Right click on Rimage Messaging Server. 6. Select Start or Restart. • If Messaging Server gives error 1062, configuration is corrupt. Reinstall the Rimage software. Refer to the Uninstall the Rimage software and hardware document.
Rimage 2000i™ Knowledge Base Note: You cannot remove orders that are in process. 1. Open Rimage System Manager. 2. From the toolbar, select Control Centers. 3. From the System Explorer panel, select the Imaging Server or Production Server that you want to remove orders from. 4. Select the Server Orders tab. 5. From the View dropdown list, select the type of orders that you want to remove.
Rimage 2000i™ Knowledge Base If all else fails • Your Rimage 2000i requires the attention of an authorized Rimage Repair Technician. Contact your Rimage reseller for repair and service options. • Uninstall and reinstall the software. Refer to the Uninstall the Rimage software and hardware document. • Contact Rimage Technical Support .
