Rimage 360i™ Knowledge Base - Important! This document is designed to be viewed online. It contains links to several online processes and procedures, which are not available in the printed version.
Rimage 360i™ Knowledge Base Table of Contents Introduction....................................................................................................1 Lift Arm...........................................................................................................2 The lift arm is unable to pick from the printer or recorder. ................................................. 3 The lift arm is unable to place the disc in the output bin. ...................................................
Rimage 360i™ Knowledge Base What do the status lights on the front of the Rimage 360i indicate? ................................ 23 Can I have other USB devices plugged into the same USB card as the Rimage 360i? .. 23 Can I plug the Rimage 360i into a USB hub?................................................................... 23 Can I send jobs from a remote computer to the Rimage 360i?........................................ 23 Can I place files on my cache hard drive? .....................................
Rimage 360i™ Knowledge Base - Important! This document is designed to be viewed online. It contains links to several online processes and procedures, which are not available in the printed version. Introduction This document provides answers for the most frequently asked questions about the Rimage 360i printer. Before you walk through any of these troubleshooting steps, refer to the Rimage 360i Setup and Installation Guide to verify that the equipment is set up correctly.
Rimage 360i™ Knowledge Base Lift Arm Select a problem to view the solution. • The lift arm is unable to pick from the printer or recorder. • The lift arm is unable to place the disc in the output bin.
Rimage 360i™ Knowledge Base The lift arm is unable to pick from the printer or recorder. - Important! Try these solutions in the order they are presented. • Update the firmware. To find the latest firmware, refer to the Downloads tab on the Support website. Navigate: www.rimage.com > Support > Desktop > 360i. Select the Downloads tab. Download the latest firmware. • Center the disc in the tray. This is a one-time solution.
Rimage 360i™ Knowledge Base Recorder There are recording failures. - Important! Try these solutions in the order they are presented. • Restart the computer. • Update the firmware. To find the latest firmware, refer to the Downloads tab on the Support website. Navigate: www.rimage.com > Support > Desktop > 360i. Select the Downloads tab. Download the latest firmware. • Reseat the USB connection at the Rimage 360i and the computer. 1. Power off the Rimage 360i. 2. Disconnect the USB cable. 3.
Rimage 360i™ Knowledge Base There may be an issue with your media. Rimage offers media kits that provide superior performance and exceptional convenience at a competitive price. For more information, see Rimage Media Kits.
Rimage 360i™ Knowledge Base Print Quality Select a problem to view the solution. • The finished disc has noticeable bands in the printed disc. • The print is streaky. • Ink does not dry. • Prints are smearing. • There is banding on the print. • Nothing prints on the disc. • All the jobs are rejected. • The print is grainy. • The print is not masking or prints on the hub. • The print is “off” color or is printing “faint.
Rimage 360i™ Knowledge Base There are noticeable bands on the printed disc. Banding can be improved by increasing the ink saturation in the Rimage 480i printer driver. Select the appropriate instructions to change the ink saturation: Printing labels from CD Designer Note: If you are using CD Designer, printing preferences are saved with the label file and are used instead of the printer driver settings. 1. Open the label file with CD Designer. 2. Select Print. The Printer window opens. 3.
Rimage 360i™ Knowledge Base Ink does not dry. Be sure you are using ink jet media. Rimage offers media kits that provide superior performance and exceptional convenience at a competitive price. For more information, see Rimage Media Kits. • Lower the print quality settings. Refer to the Operate the Rimage 360i section of the Rimage 360i User Guide. Prints are smearing. Be sure you are using ink jet media.
Rimage 360i™ Knowledge Base • Install a hard drive that meets the following optimum computer specifications. The print is grainy. - Important! Try these solutions in the order they are presented. Be sure you are using Rimage media. Rimage offers media kits that provide superior performance and exceptional convenience at a competitive price. For more information, see Rimage Media Kits. • Replace the ink cartridges. Refer to the Maintain the Rimage 360i section of the Rimage 360i Printer User Guide.
Rimage 360i™ Knowledge Base 4. Select the Mask Settings tab. 5. Make your changes to the inner and outer hub diameter under the Standard Area settings. Note: If your discs have a stacking ring (raised area on the disc for stacking), you will need to make changes to the hub area setting appropriately. 6. Select OK. 7. Close the Printer window. 8. Save the label file. 9. Print the label again. Note: If that doesn’t work, reinstall the printer driver.
Rimage 360i™ Knowledge Base Gripper The gripper fingers are not clamping properly. You could have warped or defective media. Be sure you are using Rimage media. Rimage offers media kits that provide superior performance and exceptional convenience at a competitive price. For more information, see Rimage Media Kits.
Rimage 360i™ Knowledge Base Printer does not print The printer sounds like it is printing, but it does not print the disc. 1. Download and install the latest Service Pack. To find the latest service pack, refer to the Downloads tab on the Support website. Navigate: www.rimage.com > Support > Desktop > 360i. Select the Downloads tab. Download the latest service pack. 2. Open the Disc Color printer driver. Using Windows 2000, navigate: Start > Printers. The Printers window opens.
Rimage 360i™ Knowledge Base Serial Number Select a problem to view the solution.
Rimage 360i™ Knowledge Base Where can I find the serial number? The Locate Your Rimage Product Serial Number document shows the possible locations for a serial number label and what the label looks like. Can I print serial numbers on labels? Yes, you can print serial numbers on labels. To add a serial number to your label, refer to the CD Designer Online Help. Configure QuickDisc so the serial number increments. 1. In QuickDisc, select Preferences. The Preferences window opens. 2. Select Printing.
Rimage 360i™ Knowledge Base Software Select a problem to view the solution. • QuickDisc does not recognize the Rimage 360i.
Rimage 360i™ Knowledge Base QuickDisc does not recognize the Rimage 360i. This may be a problem with the printer, autoloader, or recorder. (link to printer, autoloader, and recorder processes here. Select the appropriate section to view solutions. Printer - Important! Try these solutions in the order they are presented. • Ensure that the Rimage 360i is powered on. • Ensure that the USB cable is firmly connected to the computer and the autoloader.
Rimage 360i™ Knowledge Base In Windows 2000, a warning message that the software you are about to install does not contain a digital signature displays. To install the software, select Yes. In Windows XP, a warning message that the software has not passed Windows Logo testing displays. To install the software, select Continue Anyway. Autoloader - Important! Try these solutions in the order they are presented. • Restart QuickDisc.
Rimage 360i™ Knowledge Base • Reseat all of the cables connecting to the Rimage 360i. 1. Power off the Rimage 360i. 2. Unplug all of the cables. 3. Plug in all of the cables, ensuring that they are all secure. 4. Power on the Rimage 360i. • Use a different USB port because Windows sometimes loses connection to the port. See previous What other software can I use to create my labels? You can use any graphics program that can save to a PDF file.
Rimage 360i™ Knowledge Base Can Rimage software record a pre-built ISO disc image file? All versions of Rimage software can record standard ISO image files. To record a standard ISO image file, use the Image File to Disc function in QuickDisc. Rimage software cannot record non-standard disc image files. What operating systems are compatible with my Rimage software? Rimage 360i Software versions 7.
Rimage 360i™ Knowledge Base 3. Plug in all of the cables, ensuring that they are all secure. 4. Power on the Rimage 360i. • Disable any antivirus software that is running. p Caution! This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. Rimage does not recommend this workaround but we are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.
Rimage 360i™ Knowledge Base Graphics What graphic formats are supported by CD Designer? • Rimage recommends using BMP, TIF, WMF, and JPG files. All files, including JPG files, should be saved at 300 DPI. • TIF files must be in an RGB color model without LZW compression. If a CYMK TIF file is the only file available, convert the file to an RGB format with a graphics application. Note: Transparency in graphic files will appear white in CD Designer and is not supported.
Rimage 360i™ Knowledge Base Hardware Select a problem to view the solution. • What do the status lights on the front of the Rimage 360i indicate? • Can I have other USB devices plugged into the same USB card as the Rimage 360i? • Can I plug the Rimage 360i into a USB hub? • Can I send jobs from a remote computer to the Rimage 360i? • Can I place files on my cache hard drive? • Can the Rimage 360i print on the hub of the disc? • The Rimage 360i has less output than expected.
Rimage 360i™ Knowledge Base What do the status lights on the front of the Rimage 360i indicate? Refer to the Identify the Parts section of the Rimage 360i User Guide. Can I have other USB devices plugged into the same USB card as the Rimage 360i? Rimage recommends that you reserve the USB 2.0 card for the Rimage 360i. Can I plug the Rimage 360i into a USB hub? You must connect the Rimage 360i USB cable directly into a USB 2.0 port on the computer that is attached to the Rimage 360i.
Rimage 360i™ Knowledge Base The Rimage USB2 kit has been thoroughly tested with the Rimage 360i. The Rimage USB2 card performed best in these tests and provided the maximum output.
Rimage 360i™ Knowledge Base Printer Driver After changing a printer driver setting, the next print did not reflect the change. If you are using CD Designer labels, the printer driver settings are saved with the label files. You will need to change the settings in the label files in order to have the print reflect the change. Change Printer Driver Settings If you are using CD Designer, you must change the printer driver settings through CD Designer with the label file open.
Rimage 360i™ Knowledge Base Labels Select a problem to view the solution.
Rimage 360i™ Knowledge Base What label formats does my Rimage 360i print? • Rimage recommends using BMP, TIF, WMF, and JPG files. All files, including JPG files, should be saved at 300 DPI. • TIF files must be in an RGB color model without LZW compression. If a CYMK TIF file is the only file available, convert the file to an RGB format with a graphics application. Note: Transparency in graphic files will appear white in CD Designer and is not supported.
Rimage 360i™ Knowledge Base Ink Cartridges Select a problem to view the solution.
Rimage 360i™ Knowledge Base Can I use ink cartridges other than Rimage authentic cartridges in the Rimage 360i? The printer will operate only with authentic Rimage ink cartridges. These are available from your Rimage reseller. Can I refill my ink cartridges? If you refill your Rimage ink cartridges, you may void your warranty and maintenance contract. You must use only authentic Rimage ink cartridges. For more information, see Rimage Media Kits.
Rimage 360i™ Knowledge Base Media Select a problem to view the solution.
Rimage 360i™ Knowledge Base Can I use thermal printable CDs or DVDs on the Rimage 360i? You must use inkjet printable discs. Rimage offers media kits that provide superior performance and exceptional convenience at a competitive price. For more information, see Rimage Media Kits. Can I use rewritable media? You can use rewritable media, but Rimage systems do not allow you to write to the media more than once. In other words, you lose the rewritable functionality of the media.
Rimage 360i™ Knowledge Base If all else fails • Your Rimage 360i requires the attention of an authorized Rimage Repair Technician. Contact your Rimage reseller for repair and service options. • Contact Rimage Technical Support .
