Technical data

10. FAULT FINDING AND SOLUTIONS
PROBLEM
The fire is burning with a weak, orange
flame. Pellets are collecting in the fire
grate, window is covered in soot.
CAUSE:
➧ Inadequate combustion air.
POSSIBLE SOLUTIONS:
➧ Ensue that the combustion pan is sitting
in the combustion pan holder correctly.
Combustion pan must sit tight on the
combustion pan holder.
➧ Remove ash or clinker that could be
blocking the air inlet openings from the
fire grate. If possible change to a better
pellet quality.
➧ Check if the flue gas extraction pipe is
blocked with ash (see „Maintenance“
page).
➧ Check if the air inlet channel or smoke
tube is blocked.
➧ Check door seal.
➧ Clean fan wheel.
➧ Have fire serviced by authorised dealer
(adjust control and flue gas fan).
PROBLEM
Fire goes out or switches itself off auto-
matically.
CAUSE(S):
➧ Pellet container is empty.
➧ Pellets are not being fed in.
➧ Thermal switch (upper temperature
limit) was triggered.
➧ Door seal not tight or not closed tightly.
➧ Poor pellet quality.
➧ Pellet feed rate too low.
➧ Thermal switch (lower temperature limit)
was triggered.
POSSIBLE SOLUTIONS:
➧ Fill up pellet container.
➧ See following problem „pellets are not
being fed in“.
➧ Leave fire to cool down for an hour and
then light again.
➧ See „routine maintenance“.
➧ Only use pellet brands recommended.
➧ Have the fuel control set by your dealer.
PROBLEM
Pellets are not fed in.
CAUSE(S):
➧ Pellet container is empty.
➧ Conveyor drive or control board is faulty.
➧ Worm is blocked (objects, wood etc.).
POSSIBLE SOLUTIONS:
➧ Check container content. If necessary fill
up with pellets.
➧ Have the dealer check the fault and
replace parts if necessary.
➧ Clean pellet container and worm
conveyor.
PROBLEM
Fire runs for 21 minutes and switches
off.
CAUSE(S):
➧ Exhaust gas has not reached the required
temperature.
➧ Lower temperature limit value switch
possibly needs to be replaced.
➧ Line to lower or upper excess tempera-
ture switch is either loose or broken.
➧ Control is faulty.
POSSIBLE SOLUTIONS:
➧ Start fire again if necessary.
➧ Have service technician replace low
temperature switch and check control.
➧ Inspect cabling, see block diagramm
(Fig. 8). Check that there is a good
connection between the lines and ends
(terminals).
Caution: Remove the plug!
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ENGLISH