Instructions
Chapter 4 Troubleshooting RIGOL
DG2000 User Guide 4-1
Chapter 4 Troubleshooting
The commonly encountered failures of DG2000 and their solutions are listed below.
If the following problems occur, locate and resolve the problems according to the
following steps. If the problems still persist, contact RIGOL and provide your
instrument information to us. (For instrument information, press Pulse/Utility
System Info when the Shift key is illuminated.)
1. When I power on the instrument, the instrument stays black and does
not display anything.
1) Check whether the power is correctly connected.
2) Check whether the power key is really pressed.
3) Restart the instrument after finishing the above inspections.
4) If the problem still persists, please contact RIGOL.
2. The screen is too dark to see the contents on the screen clearly.
1) Check whether the brightness settings is too low.
2) When the Shift key is illuminated, press Pulse/Utility DispSet to
enter the display setting menu. Tap the Brightness menu label and use
the numeric keypad to adjust the brightness of the screen to an optimal
state. You can also use the arrow keys and the knob to adjust the
brightness.
3. The generator is locked.
1) Check whether the generator is working in remote mode (in remote mode,
is displayed in the status bar of the user interface). When the Shift key
is illuminated, press Arb/Help/Local to exit the remote control mode,
unlock the front panel and the touch screen.
2) Restarting the generator can also unlock the generator.
4. The settings are correct but no waveform is generated.
1) Check whether the BNC cable is connected to the corresponding channel
output terminal ([CH1] or [CH2]) tightly.
2) Check whether the BNC cable has internal damage.
3) Check whether the BNC cable is connected to the test instrument tightly.
4) Check whether the backlight of Output1 or Output2 is turned on. If not,
press the corresponding key to illuminate the backlight.
5) After finishing the above inspections, press the Shift key and its backlight
is illuminated. Press Pulse/Utility System Setting Power-on to
select "Last" and then restart the instrument.
6) If the problem still persists, please contact RIGOL.
5. The USB storage device cannot be recognized.
1) Check whether the USB storage device can work normally when connected