User guide

62
UPService, our technical assistance facility uses highly trained engineers to
provide a reliable and competent technical support and after-sales service.
UPService can provide customers with:
• a dedicated CALL CENTRE for connection to the UPService organisation.
UPService personnel are always available and ready to provide advice and
assistance regarding UPS installation, maintenance, fault finding and repair.
• the new free SWAP assistance service
• ON SITE a site based service for larger UPS that cannot be transported
back to the UPService facility, either inside or outside warranty. A fast repair
on site is guaranteed through the use of state-of-the-art UPS technology and
the professionalism of the UPService personnel and Authorised Assistance
Centres. UPService guarantees that failed parts are replaced with functioning
ones, tested and updated in order to maintain the safety, reliability and
operating characteristics of the UPS.
• On request, UPService can provide assistance during installation and initial
startup of the UPS and train the personnel. UPService engineers can also
verify site suitability, analyse and advise on rental solutions and disconnect
and relocate equipment.
• MAINTENANCE CONTRACTS can be provided by UPService to minimise
response times and repair costs. Contracts range from periodic inspections
to comprehensive cover including labour and materials.
• The TeleNetGuard software package provides remote 24-7 UPS
supervision. TeleNetGuard can interrogate RIELLO UPS connected to a local
telephone line to check on their operating logs and system status. Should
the UPS report an alarm condition, the UPService Call Centre is immediately
notified and a dedicated customer response activated. Routine site reports
can be sent automatically to customer personnel.
• UPService organises regular TECHNICAL TRAINING COURSES for UPS
operators and installers.
TECHNICAL SUPPORT AND SERVICES