Service manual

Error Codes
SM 19 M381
Fax Option
Type SP5200
(M381)
Code Meaning Suggested Cause/Action
15-03
Mail Address Not
Registered
 The mail address has not been registered.
15-10 DCS Mail Receive Error  Error other than 15-11 to 15-18.
15-11 Connection Error
The DNS or POP3/IMAP4 server could not be
found:
 The IP address for DNS or POP3/IMAP4
server is not stored in the machine.
 The DNS IP address is not registered.
 Network not operating correctly.
15-12 Authorization Error
POP3/IMAP4 send authorization failed:
 Incorrect IFAX user name or password.
 Access was attempted by another device,
such as the PC.
 POP3/IMAP4 settings incorrect.
15-13 Receive Buffer Full
 Occurs only during manual reception.
Transmission cannot be received due to
insufficient buffer space. The buffer is being
used for mail send or Scan-to-Email.
15-14 Mail Header Format Error
 The mail header is not standard format. For
example, the Date line description is incorrect.
15-15 Mail Divide Error
 The e-mail is not in standard format. There is
no boundary between parts of the e-mail,
including the header.
15-16 Mail Size Receive Error
 The mail cannot be received because it is too
large.
15-17 Receive Timeout
 May occur during manual receiving only
because the network is not operating correctly.
15-18 Incomplete Mail Received  Only one portion of the mail was received.
15-31
Final Destination for
Transfer Request
Reception Format Error
 The format of the final destination for the
transfer request was incorrect.