Service manual

Error Codes
M381 16 SM
Code Meaning Suggested Cause/Action
14-06
User Not Found on SMTP
Server (551)
 The designated user does not exist.
 The designated user does not exist on the
SMTP server.
 The designated address is not for use with
direct SMTP sending.
14-07
Data Send to SMTP Server
Failed (4XX)
 Failed to access the SMTP server because the
transmission failed.
 PC not operating correctly.
 SMTP server operating incorrectly
 Network not operating correctly.
 Destination folder setting incorrect.
 Direct SMTP sending not operating correctly.
14-08
Data Send to SMTP Server
Failed (5XX)
 Failed to access the SMTP server because the
transmission failed.
 SMTP server operating incorrectly
 Destination folder setting incorrect.
 Direct SMTP sending not operating correctly.
 Software application error.
14-09
Authorization Failed for
Sending to SMTP Server
 POP-Before-SMTP or SMTP authorization
failed.
 Incorrect setting for file transfer
14-10 Addresses Exceeded
 Number of broadcast addresses exceeded the
limit for the SMTP server.
14-11 Buffer Full
 The send buffer is full so the transmission
could not be completed. Buffer is full due to
using Scan-to-Email while the buffer is being
used send mail at the same time.
14-12 Data Size Too Large
 Transmission was cancelled because the
detected size of the file was too large.
14-13 Send Cancelled
 Processing is interrupted because the user
pressed Stop.