Service manual

Error Codes
SM 15 M381
Fax Option
Type SP5200
(M381)
Code Meaning Suggested Cause/Action
14-03
Access to SMTP Server
Denied (450)
 Failed to access the SMTP server because the
access is denied.
 SMTP server operating incorrectly. Contact
the system administrator to determine if there
is a problem with the SMTP server and to
check that the SMTP server settings are
correct.
 Folder send destination is incorrect. Contact
the system administrator to determine that the
SMTP server settings and path to the server
are correct.
 Device settings incorrect. Confirm that the
user name and password settings are correct.
 Direct SMTP destination incorrect. Contact the
system administrator to determine if there is a
problem at the destination at that the settings
at the destination are correct.
14-04
Access to SMTP Server
Denied (550)
 SMTP server operating incorrectly
 Direct SMTP sending not operating correctly
14-05
SMTP Server HDD Full
(452)
 Failed to access the SMTP server because the
HDD on the server is full.
 Insufficient free space on the HDD of the
SMTP server. Contact the system
administrator and check the amount of space
remaining on the SMTP server HDD.
 Insufficient free space on the HDD where the
destination folder is located. Contact the
system administrator and check the amount of
space remaining on the HDD where the target
folder is located.
 Insufficient free space on the HDD at the
target destination for SMTP direct sending.
Contact the system administrator and check
the amount of space remaining on the target
HDD.