Quick Reference Guide

Problems Causes Solutions
Cannot be connected to the
contact whose status is
"Ready".
An error occurred on the
other party's machine. If the
error message is displayed,
the machine cannot be
receive the call.
Ask the party to solve the problem.
Cannot connect to the
contact whose status is
"Ready" or "Meeting".
The status of the contact is
changed suddenly, if the
machine of the other party is
disconnected from the
network, or the machine is
turned off. In this case, the
status might be displayed
continuously "Ready" or
"Meeting" even the actual
status has changed.
It takes up to two minutes to
update the status of the
contact.
Wait for two minutes, and then check
the status of the contact and try to
connect again.
Cannot connect to the
contact whose status is
"Ready" or "Meeting" after
disconnecting from the
contact.
The status of the contact is
changed suddenly, if the
machine of the other party is
disconnected from the
network, or the machine is
turned off. In this case, the
status might be displayed
continuously "Ready" or
"Meeting" even the actual
status has changed.
It takes up to two minutes to
update the status of the
contact.
Wait for two minutes, and then check
the status of the contact and try to
connect again.
The screen layout cannot be
changed during a meeting.
A dialog box indicating that
you are leaving the meeting
or turning off the machine
appears.
Check the dialog box that appears.
Use the cursor keys to select the
appropriate key, and then press the
[Enter] key/ to close the dialog box.
4. Troubleshooting
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