Quick Reference Guide

4. Troubleshooting
This chapter describes common problems of the machine.
For details about network problems and messages, see "Troubleshooting", Features Reference.
When You Have Problems Operating the
Machine
• If the problem continues to persist even you after follow instructions given to resolve the problem,
contact the support desk.
Problems Causes Solutions
The machine does not turn
on.
The power cord set is not
connected correctly.
• Check that the power cord is
connected to the AC adapter
correctly.
• Check that the power connector is
connected to the machine.
• Check that the power plug is
connected to the AC outlet
correctly.
For details about how to connect the
power cord, see p.24 "Connecting the
Power Cord Set".
The startup screen is
displayed.
The machine is starting. Wait for a while. If the machine does
not get ready in two minutes, contact
the support desk.
No video is displayed. The video output cable is not
connected correctly.
Check that the video output device is
connected to this machine correctly.
No video is displayed. The video output device
being used does not turn on.
Check that the video output device has
been turned on.
No video is displayed. The video output device
being used is not configured
correctly.
Check that the video output device
being used is configured correctly.
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