Specifications

Product Support Guide
D075 / D074 / M044
Ver. 1.5 Page 53 of 81 8/8/2013
Subject to change without notice
TCRU Addendum
Pro C751ex / C751 / C651ex @Remote and TCRU
Implementation Guide
@Remote
Concept / Objective
The “embedded” @Remote is a key part of the Pro C751ex/751/651ex service strategy. @Remote will be considered a
standard service offering.
1. Technician is automatically dispatched for RANK “A” SC codes (Un-resettable SP modes).
2. Proactive PM is scheduled using the PM alarm function of @Remote.
3. Machine information (i.e. Copy Volume, Service Codes, Jams, etc.) captured by @Remote is monitored and
evaluated to ensure that the machine performance and service quality is meeting or exceeding targets and
expectations.
@Remote Settings Required for the Pro C751ex / C751 / C651ex
To have a “PM Call” communicated to the Customer Vision Center (CVC) for dispatching activities, a different Service
Depot Number needs to be selected to obtain a Request Number for the Pro C751ex/C751/C651ex. In addition, several
SP settings need to be changed at machine installation. Please refer to “Appendix 3” (page 16) for the detailed
procedure to enable @Remote and page 12 for the SP settings.
Note
: A PM Alarm will not be communicated to the CVC if the Pro C751ex/C751/C651ex is connected
behind a RC Gate. The Pro C751ex/C751/C651ex must be connected directly to the network via
a separate connection – one network connection for the Pro C751ex/C751/C651ex mainframe printer function
and a second network connection for @Remote communication.
For additional information on @Remote, go to the following link to view or download basic @Remote documents.
http://tscweb.net/atremote/atremote_documentation.asp