Owner`s manual

Chapter 8-5
protocol correctly for the Network Interface Board. See 8.2 Status Report, for an example
of the status report.
4. If you added, changed, or removed any new hardware on the network, verify that it
was installed correctly.
5. If you added any new software applications, make sure the program is compatible and
installed correctly on the network. See your network protocol documentation to confirm.
6. Determine if other users can print. If they can't and they are all on the same NOS, go
to the troubleshooting section for that NOS.
7. When you have determined the nature of the problem, use the checklists in the next
section.
8.5 Troubleshooting Checklists
Use the checklists in this section to identify and solve problems.
8.5.1 Troubleshooting Network Hardware Connections
• Check that the network connector is plugged into the RJ connector on the Network
Interface Board.
• Try another cable to make sure you do not have a bad cable.
8.5.2 Troubleshooting NetWare Protocol
It is recommended you use MAP to get the NetWare setup and parameter values. If you
have not resolved the problem after running MAP, go through the checklists in this
section.
8.5.2.1 NetWare Checklist
• Is the print server name entered correctly? The factory-default name is RDP-serial
number. The serial number label is located on the board.
• Did you assign print queues to the printer? It is recommended you assign each print
queues to only one Network Interface Board-connected printer. If print queues are
assigned to other network printers, the print jobs may be going to an other network
printer.
• Did you assign the printer to the type Remote Other /Unknown?
If the PCONSOLE settings are correct, the connection between the printer and network
may have been broken. Turn the printer off and, using PCONSOLE, wait for the status
message Not Connected. Turn the printer on and the status should change to Waiting for
Job.
8.5.2.2 File Server Checklist
• Is there enough disk space on the file server and is it running?
• Is the correct file server associated with the printer? Use PCONSOLE to check this.