Operating Instructions Troubleshooting 1 When the Machine Does Not Operate As Wanted 2 Troubleshooting When Using the Copy Function 3 Troubleshooting When Using the Facsimile Function 4 Troubleshooting When Using the Printer Function 5 Troubleshooting When Using the Scanner Function 6 Adding Paper and Replacing Toner 7 Clearing Misfeeds 8 Remarks Read this manual carefully before you use this machine and keep it handy for future reference.
Introduction This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference. Important Contents of this manual are subject to change without prior notice. In no event will the company be liable for direct, indirect, special, incidental, or consequential damages as a result of handling or operating the machine.
Manuals for This Machine Refer to the manuals that are relevant to what you want to do with the machine. Important ❒ Media differ according to manual. ❒ The printed and electronic versions of a manual have the same contents. ❒ Adobe Acrobat Reader/Adobe Reader must be installed in order to view the manuals as PDF files. ❒ Depending on which country you are in, there may also be html manuals. To view these manuals, a Web browser must be installed.
❖ Network Guide Explains how to configure and operate the machine in a network environment, and use the software provided. This manual covers all models, and includes descriptions of functions and settings that might not be available on this machine. Images, illustrations, and information about operating systems that are supported might also differ slightly from those of this machine.
TABLE OF CONTENTS Manuals for This Machine ......................................................................................i How to Read This Manual .....................................................................................1 Symbols .....................................................................................................................1 Names of Major Options ............................................................................................1 1.
5. Troubleshooting When Using the Scanner Function When Scanning Is Not Done As Expected ........................................................53 When You Cannot Send Scanned Files .............................................................54 When You Cannot Browse the Network to Send a Scanned File ............................54 When the TWAIN Driver Cannot Be Started ............................................................54 The Network Delivery Function Cannot Be Used.............................
How to Read This Manual Symbols This manual uses the following symbols: Indicates important safety notes. Ignoring these notes could result in serious injury or death. Be sure to read these notes. They can be found in the “Safety Information” section of About This Machine. Indicates important safety notes. Ignoring these notes could result in moderate or minor injury, or damage to the machine or to property. Be sure to read these notes.
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1. When the Machine Does Not Operate As Wanted This section describes basic troubleshooting procedures that are applicable to all functions of this machine. Indicators This section explains the indicators that light up when the machine requires the user to remove misfed paper, add paper, or perform other procedures. h: Error indicator Appears when there is a misfeed, a cover is left open, or another problem occurs. See p.89 “Clearing Misfeeds”.
When the Machine Does Not Operate As Wanted Panel Tone The following table explains the various beep patterns that the machine produces to alert users about machine conditions. 1 Beep pattern Meaning Cause Two long beeps. Machine has warmed up. After cooling or being switched on, the machine has fully warmed up and is ready for use. Single short beep. A valid operation is accepted. A control panel key was pressed, the machine was switched on, or a document was placed on the ADF or ARDF.
When the Function Status Indicator Lights Up in Red When the Function Status Indicator Lights Up in Red 1 If a function key is lit in red, press the key to switch to the screen for the corresponding function, and then follow the message that appears. Problem Cause Documents and reports There is no copy paper left. are not printed out. An error has occurred. Solution Add more paper. See p.65 “Loading Paper”. The function whose indicator is lit Record the code number shown is defective.
When the Machine Does Not Operate As Wanted When You Have Problems Operating the Machine 1 The following chart gives explanations of common problems and messages. If other messages appear, follow the instructions displayed. Problem 6 Cause Solution “Please wait.” appears. This message appears when you turn on the operation switch or change the toner bottle. If the machine does not get started within 2 minutes, contact your service representative. “Please wait.” appears.
When You Have Problems Operating the Machine Problem Original images are printed on the reverse side of the paper. Cause You may have loaded the paper incorrectly. Solution Load paper correctly. Load paper into Tray 1-4 with the print side up, and into the bypass tray with the print side down. See p.68 “Orientation-Fixed Paper or Two-Sided Paper”. Misfeeds occur frequently. The tray's side fences may not be locked. Check the side fences are locked. See p.71 “Changing the Paper Size”.
When the Machine Does Not Operate As Wanted Problem “You do not have privileges to use this function.” appears. 1 Cause Solution The use of the function is restrict- Contact the administrator. ed to authenticated users only. Ask the administrator for the correct login user name and password. Authentication failed. The entered login user name or password is not correct. Authentication failed. Cannot access the authentication Contact the administrator.
When a Job Is Not Performed When a Job Is Not Performed If you cannot execute a function, it may be that the machine is being held up by another function. If you cannot execute a function, terminate any other functions currently active, and then try executing the function again. In some cases, you can carry out another job (copier, facsimile, printer, or scanner) without canceling the current job being performed. Performing multiple functions simultaneously like this is called “Multi-accessing”.
When the Machine Does Not Operate As Wanted Note ❒ If the machine is capable of executing multiple functions simultaneously, specify which function should have priority in “Print Priority”. This setting is factory-preset to “Display mode”. For setting of Printing Priority Function, see “General Features”, General Settings Guide. 1 ❒ While printing is in progress, scanning a document using another function may take more time.
2. Troubleshooting When Using the Copy Function This chapter describes likely causes of and possible solutions for copier function problems. When a Message Is Displayed This section describes the machine's main messages. If other messages appear, follow the instructions they contain. Important ❒ For messages that are not listed here, see “When You Have Problems Operating the Machine”. Message Cause Solution Cannot detect original size Improper original is placed.
Troubleshooting When Using the Copy Function Message Cause Solution Cannot dup. copy this size. Duplex mode does not support the selected paper size. Duplex mode supports the following paper sizes: A3L, B4 JISL, A4KL, B5 JISKL, A5KL, 11"×17"L, 81/2"×14"L, 81/4"×14"L, 81/2"×11"KL, 71/4"×101/2"KL, 8"×13"L, 81/2"×13"L, 81/4"×13"L, 8KL, 16KKL. Select one of these sizes. Max. number of sets is nn. The number of copies exceeds the maximum copy quantity. You can change the maximum copy quantity.
When You Cannot Make Clear Copies When You Cannot Make Clear Copies This section describes likely causes of and possible solutions for unclear copies. Problem Copies appear dirty. Copies contain blots or are patchy. Cause Image density is too dark. Solution Adjust the image density. See “Adjusting Image Density”, Copy Reference. 2 The machine is not on a level surface. Place the machine on a stable and level surface. Make sure the machine's environment meets requirements. See p.
Troubleshooting When Using the Copy Function Problem A shadow appears on copies if you use pasted originals. Cause Image density is too dark. Solution Adjust the image density. See “Adjusting Image Density”, Copy Reference. Change the orientation of the original. Put mending tape on the pasted area. 2 The same copy area is dirty whenever making copies. The exposure glass, ADF or ARDF is dirty. Clean them. See p.97 “Maintaining Your Machine”. Copies are too light. Image density is too light.
When You Cannot Make Copies As Wanted When You Cannot Make Copies As Wanted This section describes causes and remedies when copy results are not as expected. ❖ Basic Problem Cause 2 Solution Misfeeds occur frequently. The number of sheets loaded ex- Load paper only as high as the ceeds the capacity of the machine. upper limit markings on the side fences of the paper tray or bypass tray. See “Copy Paper”, About This Machine. Misfeeds occur frequently. The paper is damp.
Troubleshooting When Using the Copy Function ❖ Edit Problem 2 Cause Solution When using the Duplex You set a wide erased margin. Margin function, parts of the original image are not copied. Set a narrower margin with User Tools. You can set the width between 0 - 50 mm (0" - 2"). When using the Duplex There is a lack of margin space on Margin function, parts the opposite side of the binding of the original image position. are not copied. Set a narrower margin with User Tools.
When You Cannot Make Copies As Wanted ❖ Duplex (Type 2 only) Problem Cause Solution Cannot print in duplex mode. You may have loaded paper on the bypass tray. Remove paper loaded on the bypass tray. Load paper in Tray 1 - 4. Cannot print in duplex mode. You have loaded paper exceeding 90 g/m2. Change the paper. Cannot print in duplex mode. You have selected a tray that is set to [Off] for duplex printing in [Tray Paper Settings] under [System Settings].
Troubleshooting When Using the Copy Function 2 18
3. Troubleshooting When Using the Facsimile Function This chapter describes likely causes of and possible solutions for facsimile function problems. Adjusting the Volume The following describes how to adjust the volume. You can change the volume of the following sounds that the machine makes. ❖ On Hook Mode Heard when the {On Hook Dial} key is pressed. ❖ At Transmission Heard when immediate transmission is performed. ❖ At Reception Heard when the machine receives a document.
Troubleshooting When Using the Facsimile Function C Select [General Settings/Adjust] using {U} or {T}, and then press the {OK} key. D Select [Adjust Sound Volume] using {U} or {T}, and then press the {OK} key. 3 E Select the item you want to adjust using {U} or {T}, and then press the {OK} key. F Select the volume using {W} or {V}, and then press the {OK} key. Press the {Escape} key to cancel the setting and the display returns to that of step E. G Press the {User Tools/Counter} key.
Adjusting the Volume Note ❒ You can also adjust the On Hook volume when you press the {On Hook Dial} key. See “On Hook Dial”, Facsimile Reference. ❒ If the extended security function prevents you from changing this setting, contact the administrator. ❒ You can set the volume level to between 0 and 7.
Troubleshooting When Using the Facsimile Function When a Message Is Displayed This section describes the machine's main messages. If other messages appear, follow their instructions. 3 Message Cause Solution Error occurred, and trans. was cancelled. A document jam occurred during Immediate Transmission. There may be a problem with the machine or the telephone line (for example, noise or cross talk). Press [Exit], and then resend the pages that have not been sent.
When a Message Is Displayed Message Cause Solution Updating destination list. Reselect destination(s) or sender's name later. The destination list is being updated from the network using SmartDeviceMonitor for Admin or Web Image Monitor. Wait until the message disappears. Do not switch off the power while this message is displayed. Depending on the number of destinations to be updated, there may be some delay before you can resume operation. Operations are not possible while this message is displayed.
Troubleshooting When Using the Facsimile Function Message Cause Sender's name is not selected. Specify sender's name. The sender has not been specified. A sender's name should be specified before sending e-mail. Send e-mail after specifying the sender's name. Check whether there are any network problems. {13-10} The alias telephone number you • Check the alias telephone entered is already registered on number is correctly prothe gatekeeper by another device. grammed using the Web Image Monitor.
When a Message Is Displayed Message Check whether there are any network problems. {14-01} Cause Solution Cannot find the DNS server, SMTP server or folder for forwarding. • Check that the DNS server IPv4 address is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help. • Check that the host name or IPv4 address of the SMTP server is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help.
Troubleshooting When Using the Facsimile Function Message Check whether there are any network problems. {14-09} 3 Cause Solution E-mail transmission was refused • Check that the user name and by SMTP authentication, POP bepassword for SMTP authentifore SMTP authentication or login cation or POP before SMTP authentication of the computer in authentication are correctly which the folder for forwarding is programmed from [File Transspecified. fer] under [System Settings].
When a Message Is Displayed Message Check whether there are any network problems. {15-02} Cause Cannot log on to the POP3/IMAP4 server. Solution • Check that the user name and password of the E-mail Account are correctly programmed using [File Transfer] under [System Settings]. See “File Transfer”, General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help. • Contact your network administrator. Check whether there are any network problems.
Troubleshooting When Using the Facsimile Function Message Check whether there are any network problems. {15-12} Cause Cannot log on to the POP3/IMAP4 server. Solution • Check that the user name and password of the E-mail Account are correctly programmed from [File Transfer] under [System Settings]. See “File Transfer”, General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help.
When You Cannot Send or Receive Fax Messages As Wanted When You Cannot Send or Receive Fax Messages As Wanted This section describes likely causes of and possible solutions for transmission and reception-related problems. ❖ Transmission/Reception Problem Cause Both transmission and The modular cable may be disreception are impossible. connected. Solution Make sure that the modular cable is correctly connected. See “Connecting the Machine to a Telephone Line and Telephone”, General Settings Guide.
Troubleshooting When Using the Facsimile Function Problem 3 Cause Solution Cannot cancel a Memo- The document is being scanned. ry Transmission. Press the {Clear/Stop} key. See “Canceling a Transmission”, Facsimile Reference. Cannot cancel a Memo- The document is being sent or it is ry Transmission. in standby. Press the {Clear/Stop} key. See “Canceling a Transmission”, Facsimile Reference. Cannot cancel an Immediate Transmission. - Press the {Clear/Stop} key.
When You Cannot Send or Receive Fax Messages As Wanted ❖ Printing Problem Cause Solution Print is slanted. The tray's side fences may not be locked. Check the side fences are locked. See p.71 “Changing the Paper Size”. Print is slanted. The paper is fed in at a slant. Load the paper correctly. See p.65 “Loading Paper”. Print is slanted. The machine's cover is open. Make sure the right and lower right covers are properly closed. Misfeeds occur frequently.
Troubleshooting When Using the Facsimile Function Problem 3 Cause The image is too dark or too light. The correct paper type settings are not made. Check the paper loaded on the paper tray or bypass tray matches the paper type set on the display panel. See “Copy Paper”, About This Machine. The image is too dark or too light. Using toner bottles not recommended by the supplier or refilling the toner bottle may degrade the print quality or cause a malfunction.
When You Cannot Send or Receive Fax Messages As Wanted ❖ Others Problem Cause Solution All fax documents stored in memory have been lost. Those documents include ones stored through Memory Transmission/Reception, Memory Lock, and Substitute Reception. All fax documents are lost from memory if the machine remains unpowered for approximately 12 hours or longer. If any documents have been lost for this reason, a Power Failure Report is automatically printed when the machine is turned on.
Troubleshooting When Using the Facsimile Function When an Error Report Is Printed An Error Report is printed if a document cannot be successfully sent or received. Possible causes include a problem with the machine or noise on the telephone line. If an error occurs during transmission, resend the original. If an error occurs during reception, ask the sender to resend the document. Note ❒ If an error happens frequently, contact your service representative.
Turning Off the Main Power / In the Event of Power Failure Turning Off the Main Power / In the Event of Power Failure This section describes the machine status when the power is turned off or if the power fails. R CAUTION: • When you disconnect the power plug from the wall outlet, always pull the plug (not the cable). 3 Important ❒ Do not turn off the main power switch while the power indicator is lit or blinking. If you do, the memory may be damaged and failure could result.
Troubleshooting When Using the Facsimile Function When an Error Occurs Using Internet Fax This section describes reports that the machine sends if an Internet Fax error occurs. Error Mail Notification The machine sends the Error Mail Notification to the sender when it is unable to successfully receive a particular e-mail message. A “cc” of this notification is also sent to the administrator's e-mail address when one is specified.
4. Troubleshooting When Using the Printer Function This chapter describes likely causes of and possible solutions for printer function problems. When a Message Is Displayed during Installation of the Printer Driver This section describes what to do if a message appears when installing the printer driver. The message number 58 or 34 indicates that the printer driver cannot be installed using Auto Run. Install the printer driver using [Add Printer] or [Install Printer].
Troubleshooting When Using the Printer Function Windows XP Home Edition This section describes the procedure under Windows XP Home Edition. A On the [Start] menu, click [Printers and Faxes]. B Click [Add a Printer]. C Follow the instructions in Add Printer Wizard. If the printer driver is on a CD-ROM, the location of the RPCS printer driver is \DRIVERS\RPCS\WIN2K_XP. If the installer starts, click [Cancel] to quit.
When a Message Is Displayed When a Message Is Displayed This section describes the principal messages that appear on the display panel. If a message not described here appears, act according to the message. Reference Before turning the main power off, see “Turning On the Power”, About This Machine. Status Messages This section describes the machine status messages. Message 4 Status Ready This is the default ready message. The machine is ready for use. No action is required. Printing...
Troubleshooting When Using the Printer Function Message Cause Solution Paper Tray is in use. The specified paper tray is in use by another function, such as the copier function. Wait until the other function has finished using the specified paper tray. Tray # Error An error has occurred with the paper tray. Press [JobReset] to change the paper tray settings, or press [FormFeed] to select another paper tray and print using that. # indicates the tray number.
When a Message Is Displayed Printing the Error Log If files could not be printed due to printing errors, print the error log to identify the problem. A Press the {User Tools/Counter} key. 4 ASB027S B Select [Printer Features] using {U} or {T}, and then press the {OK} key. C Select [List/Test Print] using {U} or {T}, and then press the {OK} key. D Select [Error Log] using {U} or {T}, and then press the {OK} key. An error log is printed. Note ❒ The most recent 30 errors are stored in the error log.
Troubleshooting When Using the Printer Function When You Cannot Print Use the following procedures if printing does not start even after performing [Print]. Problem Solution Printing does not start. The power is off. Check the cable is securely plugged into the power outlet and the machine. Turn on the main power switch. Printing does not start. The machine is set to “Offline”. Press the {Online} key. Printing does not start.
When You Cannot Print Problem Cause Solution Printing does not start. If the machine is operating in an extended wireless LAN, the receiver's MAC address may be preventing communication with the access point. Check access point settings when in infrastructure mode. Depending on the access point, client access may be limited by MAC address. Printing does not start. The extended wireless LAN has not started. Confirm the orange LED is lit, and the green LED is lit or blinks during transmission.
Troubleshooting When Using the Printer Function ❖ When the machine is connected to the computer using the interface cable The following shows how to check the print port when the Data In indicator does not light up or blink. Check if the print port setting is correct. When it is connected using a parallel interface, connect it to LPT1 or LPT2. For Windows 95/98/Me A Click the [Start] button, point to [Settings], and then click [Printers]. B Click the icon of the machine.
Other Printing Problems Other Printing Problems This section describes likely causes of and possible solutions for problems that can occur when printing from a computer. Problem Cause Solution The print on the entire page is faded. The paper is damp. Use paper that has been stored in the recommended temperature and humidity condition. See “Copy Paper”, About This Machine. The print on the entire page is faded. The paper is un- Use recommended paper. (Printing on coarse or treated suitable.
Troubleshooting When Using the Printer Function Problem 4 Cause Solution Image is dirty. Use of non-rec- Use manufacturer-genuine toner. Contact your service ommended ton- representative. er can result in loss of print quality and other problems. Print result differs from the display. A non-Windows OS is being used. Check the application supports the printer driver. Print result differs from the display. The machine is not selected for printing.
Other Printing Problems Problem Cause Solution Some types of data, such as graphics data or data from certain applications, do not print. The correct printer driver settings are not made. • On the [Details...] tab, for the [Print priority according to selected paper] group, select [Quality], and then print. Some characters are not printed or appear strange. The correct printer driver settings are not made. • On the [Misc.] tab, select [Spool data in EMF format].
Troubleshooting When Using the Printer Function Problem 4 48 Cause Solution Print is slanted. The tray's side fences might not be locked. Check the side fences are locked. See p.71 “Changing the Paper Size”. Print is slanted. The paper is feeding in at a slant. Load the paper correctly. See p.65 “Loading Paper”. Print is slanted. The machine's cover is open. Make sure the right and lower right covers are properly closed. Misfeeds occur frequently.
Other Printing Problems Problem Cause Solution There is consider- “Sleep mode” able delay between might be set. the print start instruction and actual printing. The machine requires time to warm up if it has been in “Sleep mode”. See “Timer Settings”, General Settings Guide and “ENERGY STAR Program”, About This Machine. There is considerable delay between the print start instruction and actual printing. If the Data In indicator is blinking, data has been received by the machine. Wait for a while.
Troubleshooting When Using the Printer Function Problem 4 50 Cause Solution Page layout is not as expected. Print areas differ Adjust the [Printable area:] setting in the [Printer Configuradepending on the tion...] dialog box on the [Print Settings] tab in the RPCS machine used. In- printer driver. See the printer driver Help. formation that fits on a single page on one machine may not fit on a single page of another machine. Photo images are coarse.
Other Printing Problems Problem Cause Solution Duplex printing is Duplex printing When using duplex printing, make settings to use paper malfunctioning. cannot be done from a tray other than the bypass tray. with paper set in the bypass tray. Duplex printing is You have loadmalfunctioning. ed thick paper , OHP transparencies, or labels specified as the paper type. Specify another paper type. Duplex printing is Duplex printing Change the Paper Type setting for the tray to [On] on the malfunctioning.
Troubleshooting When Using the Printer Function Problem Printing by Bluetooth is slow. Cause Solution • The number • Reduce the number of jobs. of jobs ex• Remove the machine from close proximity with ceeds the caIEEE802.11b wireless LAN devices. pacity of the • If there are active IEEE802.11b wireless LAN devices machine. or other Bluetooth devices nearby, relocate the ma• A communichine or deactivate those devices. cation error might have occurred. • Interference from IEEE802.
5. Troubleshooting When Using the Scanner Function This chapter describes likely causes of and possible solutions for scanner function problems. When Scanning Is Not Done As Expected This section describes causes and remedies when scan results are not as expected. Problem Cause Solution The scanned image is dirty. The exposure glass, scanning glass, exposure glass cover, ADF or ARDF is dirty. Clean these parts. See p.97 “Maintaining Your Machine”. The image is distorted or out of position.
Troubleshooting When Using the Scanner Function When You Cannot Send Scanned Files The following sections describe likely causes of and solutions for network delivery and e-mail sending-related problems. When You Cannot Browse the Network to Send a Scanned File This section describes likely causes of and possible solutions for the browser network failing to operate when files are sent.
When You Cannot Send Scanned Files Operations Are Not Possible When Messages Appear This section describes likely causes of and possible solutions for messages that appear when the machine fails to operate. Message Cause Solution Updating destination list. Reselect destination(s) or sender's name later. The destination list is being updated from the network using SmartDeviceMonitor for Admin or Web Image Monitor. Wait until the message disappears.
Troubleshooting When Using the Scanner Function When a Message Is Displayed This section describes likely causes of and possible solutions for error messages that may appear on the machine's display panel. When a Message Is Displayed on the Display Panel This section describes causes and remedies if an error message appears on the display of the control panel. Important ❒ For messages that are not listed here, see “When You Have Problems Operating the Machine”.
When a Message Is Displayed Message Cause Solution Cannot detect original size Select scan size. You have loaded paper of a size not • Place the original correctly. shown on the paper size selector. • Specify the scan size. Exceeded max. number of search results which can be displayed. Max.: nnn Search results have exceeded the max. displayable number.
Troubleshooting When Using the Scanner Function Message Cause Solution Dest. authentication failed. Check settings and check Scanned File Status. The entered user name or password was invalid. • Check that the user name and password are correct. Sender's name is not selected. Specify sender's name. The sender's name was not specified. A sender's name should be specified before sending e-mail. Send e-mail after specifying the sender's name. Cannot enter manually more than nnn destinations.
When a Message Is Displayed Message Cause The maximum enterable number Exceeded max. number of alpha- of alphanumeric characters has numeric charac- been exceeded. ters. Authentication failed. The entered login user name or password is incorrect. Solution Make sure the maximum number of characters which can be entered, and then enter it again. See “Values of Various Set Items for Transmission/Delivery Function”, Scanner Reference. Check the login user name and password.
Troubleshooting When Using the Scanner Function Message Cause Out of paper. Set paper on the tray. No paper is loaded in the specified paper tray. Load paper of a size that is listed in the message. Check the resolution and reset nnn original(s). The scanned original exceeded maximum data capacity. Specify the scan size and resolution again. Note that it may not be possible to scan very large originals at a high resolution. See “Relationship between Resolution and Scan Size”, Scanner Reference.
When a Message Is Displayed Message Cause Solution Cannot detect the paper size of the original. Specify the scanning size. The set original was misaligned. Cannot add any more scanning mode. The maximum number of registerable scanning modes has been exceeded. The maximum number of modes that can be stored is 99. Delete unneeded modes. Cannot specify any more scanning area. The maximum number of registerable scanning areas has been exceeded.
Troubleshooting When Using the Scanner Function Message Cause Solution Cannot connect to the scanner. Check the network Access Mask settings in User Tools. An access mask is set. Contact the administrator. Scanner is not ready. Check the scanner and the options. The ADF or ARDF cover is open. Check whether the ADF or ARDF cover is closed. Scanner memory is insufficient. Insufficient memory. Reduce the scanning area. • Reset the scan size. • Lower the resolution. • Set with no compression.
When a Message Is Displayed Message Error has occurred in the scanner driver. Cause Solution An error has occurred in the driver. • Check whether the network cable is connected correctly to the client computer. • Check whether the Ethernet board of the client computer is recognized correctly by Windows. • Check whether the client computer can use the TCP/IP protocol. Communication error has occurred on the network. A communication error has occurred on the network. Memory is insufficient.
Troubleshooting When Using the Scanner Function 5 64
6. Adding Paper and Replacing Toner This chapter describes troubleshooting procedures that are applicable to all the machine's functions. Loading Paper This section describes what to do when paper runs out and needs reloading. R CAUTION: • When loading paper, take care not to trap or injure your fingers. Note ❒ Be sure to select the paper size with User Tools and the paper size selector. If you do not, misfeeds might occur. ❒ Straighten curled or warped paper before loading.
Adding Paper and Replacing Toner C Press the metal plate down until it clicks. ZENY300E D Make sure the edges of the deck of paper are flush, and load the paper. Check that the top of the stack is not higher than the limit mark inside the tray. 6 ASB003S E Position the end fence flush against the paper. F Push the paper tray in until it stops. Note ❒ Fan the paper before loading.
Loading Paper Loading Paper into the Optional Paper Tray Unit This procedure explains how to load paper in the optional paper tray unit. A Pull the paper tray out slowly until it stops. B While pinching the release lever, slide the end fence outward. ASB012S C Make sure the edges of the deck of paper are flush, and load the paper. Check that the top of the stack is not higher than the limit mark inside the tray. 6 ASB013S D Position the end fence flush against the paper.
Adding Paper and Replacing Toner Orientation-Fixed Paper or Two-Sided Paper The following describes paper with its orientation and printing surface specified (letterhead paper). Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead paper, prepunched paper, or copied paper) might not print correctly, depending on how the originals and paper are placed. Select [On] in Letterhead Setting under Copier Features, and then place the original and paper as shown below.
Loading Paper ❖ Loaded paper orientation • For machine with copier function only 6 ASB001S 69
Adding Paper and Replacing Toner • For MFP 6 ASB002S Note ❒ In [Tray Paper Settings] under [System Settings], specify [Letterhead] for “Paper Type” of the paper tray you want to use. This setting is only available when the printer/scanner and fax units are installed. See “Tray Paper Settings”, General Settings Guide.
Changing the Paper Size Changing the Paper Size This section describes how to change paper sizes. Procedures for changing the paper size differ depending on the paper tray (Tray 1 or 2, or the optional paper tray unit). Make sure you are following the appropriate procedure before you begin. Note ❒ Be sure to select the paper size with User Tools and the paper size selector. If you do not, misfeeds might occur. ❒ Fan the paper before loading. ❒ Straighten curled or warped paper before loading.
Adding Paper and Replacing Toner E Press down the release button. F While pressing the release lever, slide the side fences outward. 6 ZENY390E G Push the metal plate down until it clicks.
Changing the Paper Size H Square the paper and place it in the tray. Be sure to set the paper under the roller. Do not stack paper over the limit mark. ASB003S I While pressing the release levers, push in the side and end fences until they are flush against the paper's edges. 6 ZENY320E J Press down the lock button.
Adding Paper and Replacing Toner K Adjust the tray size to the new paper size using the paper size selector. L Push the paper tray in until it stops. Note ❒ When setting small quantities of copy paper, be careful not to squeeze in the side fence too much. Paper might not feed in properly if the side fences are too tight against the paper's edges. ❒ Be sure to set the correct size, otherwise a paper jam might occur.
Changing the Paper Size D Select [Tray Paper Settings] using {U} or {T}, and then press the {OK} key. E Select “Paper Size” for the paper tray of which paper size will be changed using {U} or {T}, and then press the {OK} key. F Select the paper size using the scroll keys, and then press the {OK} key. 6 G Press the {User Tools/Counter} key. ASB027S H Pull the paper tray out slowly until it stops. I Pull the end fence off from the tray.
Adding Paper and Replacing Toner J Place it in the corner pocket on the left. K Remove any remaining copy paper. L Press down the release button. 6 ASB020S M While pressing the release lever, slide the side fences outward.
Changing the Paper Size N Push the metal plate down until it clicks. ASB022S O Square the paper and place it in the tray. Be sure to set the paper under the roller. Do not stack paper over the limit mark. 6 ASB026S P While pressing the release lever, push in the side and end fences until they are flush against the paper's edges. Q Press down the lock button. ASB023S R Push the paper tray in until it stops. S Check the paper size on the display panel.
Adding Paper and Replacing Toner Changing to a Size Other Than Indicated on the Paper Size Selector This procedure explains how to change to a paper size not indicated on the paper size selector. A Set the paper size selector to “p”. B Press the {User Tools/Counter} key. ASB027S C Select [System Settings] using {U} or {T}, and then press the {OK} key. 6 D Select [Tray Paper Settings] using {U} or {T}, and then press the {OK} key.
Changing the Paper Size G Press the {User Tools/Counter} key. ASB027S H Load the paper, and then gently push the paper tray in until it stops. I Check the paper size on the display panel. Note ❒ For details about the type of paper that can be loaded in Paper Tray 1, see “Tray Paper Settings”, General Settings Guide. 6 Changing a Paper Size in the Optional Paper Tray Unit This section describes how to change the size of paper loaded in the optional paper tray unit.
Adding Paper and Replacing Toner E Press down the release button. ASB014S F While pressing the release lever, slide the side fences outward. 6 ASB015S G Square the paper and place it in the tray. Do not stack paper over the limit mark.
Changing the Paper Size H While pinching the release lever, push in the side and end fences until they are flush against the paper's edges. ASB016S I Press down the lock button. 6 ASB024S J Adjust the paper size selector in the paper tray according to the paper size. ASB017S K Push the paper tray in until it stops. L Check the paper size on the display panel. Note ❒ When setting small quantities of copy paper, be careful not to squeeze in the side fence too much.
Adding Paper and Replacing Toner Changing to a Size Other Than Indicated on the Paper Size Selector This procedure explains how to change to a paper size not indicated on the paper size selector. A Set the paper size selector in the paper tray to “p”. B Press the {User Tools/Counter} key. ASB027S C Select [System Settings] using {U} or {T}, and then press the {OK} key. 6 D Select [Tray Paper Settings] using {U} or {T}, and then press the {OK} key.
Changing the Paper Size G Press the {User Tools/Counter} key. ASB027S H Load the paper, and then gently push the paper tray until it stops. I Check the paper size on the display panel. Note ❒ For details about the type of paper that can be loaded in the paper tray, see “Tray Paper Settings”, General Settings Guide.
Adding Paper and Replacing Toner Adding Toner This section describes adding and storing toner. R WARNING: • Do not incinerate used toner or toner containers. Toner dust might ignite when exposed to an open flame. Dispose of used toner containers in accordance with local regulations. R CAUTION: • Keep toner (used or unused) and toner containers out of reach of children. R CAUTION: • If toner or used toner is inhaled, gargle with plenty of water and move into a fresh air environment.
Adding Toner Replacing Toner This section describes how to replace the toner bottle. Removing Toner ASB025S Inserting Toner 6 Important ❒ Do not shake the removed toner bottle. The remaining toner might scatter. ASB004S Note ❒ Do not remove the black cap before shaking. ❒ Do not remove the inner cap.
Adding Paper and Replacing Toner Sending Fax Messages When Toner Has Run Out When the machine has run out of toner, the indicator on the display lights. Note that even if there is no toner left, you can still send fax documents. Important ❒ Communication is not possible if the number of communications executed after the toner has run out plus the number of communications not listed in the journal exceeds 200. A Make sure that the machine is in facsimile mode.
Replacing the Transmission Stamp Cartridge Replacing the Transmission Stamp Cartridge If the transmission stamp becomes faint, replace the cartridge. Important ❒ This stamp cartridge is used for facsimile and scanner functions. ❒ Use the cartridge specified for this machine. ❒ Do not add ink to the cartridge by yourself. Neglecting this can cause ink leakage. ❒ Be sure not to dirty your fingers with ink from the cartridge. A Open the ADF or ARDF unit. 6 AMH006S B Opens the stamp cover.
Adding Paper and Replacing Toner D Insert the new stamp cartridge. Insert the cartridge until the metal parts are no longer visible. AMI002S E Close the stamp cover. Hold down the center part of the cover to make sure that it is closed completely. 6 ZEXH100J F Lower the ADF or ARDF unit.
7. Clearing Misfeeds This chapter describes what to do when paper or originals misfeed (become jammed inside the machine). Removing Jammed Paper R WARNING: • Connect the machine only to the power source described on the inside front cover of this manual. Connect the power cord directly into a wall outlet and do not use an extension cord. • Do not damage, break or make any modifications to the power cord. Do not place heavy objects on it. Do not pull it hard nor bend it more than necessary.
Clearing Misfeeds • When A is displayed ASB005S • When B is displayed ASB006S 7 • When P is displayed (ADF) ASB007S 90
Removing Jammed Paper • When P is displayed (ARDF) ASB008S • When R is displayed 7 ASB009S • When Y is displayed ASB010S 91
Clearing Misfeeds • When Z is displayed ASB011S 7 92
8. Remarks This chapter describes how to maintain and operate the machine. Where to Put Your Machine This section provides precautions for installation, movement and disposal. Machine Environment Choose your machine's location carefully. Environmental conditions greatly affect its performance. Optimum Environmental Conditions The following describes precautions when locating the machine. R CAUTION: • Keep the machine away from humidity and dust. Otherwise a fire or an electric shock might occur.
Remarks Environments to Avoid • Locations exposed to direct sunlight or other sources of strong light (more than 1,500 lux). • Locations directly exposed to cool air from an air conditioner or heated air from a heater. (Sudden temperature changes can cause condensation to form inside the machine.) • Locations close to machines generating ammonia, such as a diazo copy machine. • Places where the machine will be subject to frequent strong vibration. • Dusty areas. • Areas with corrosive gases.
Where to Put Your Machine Power Connection The following describes power supply. R WARNING: • Connect the machine only to the power source described on the inside front cover of this manual. Connect the power cord directly into a wall outlet and do not use an extension cord. • Do not damage, break or make any modifications to the power cord. Do not place heavy objects on it. Do not pull it hard nor bend it more than necessary. These actions could cause an electric shock or fire.
Remarks Access to the Machine Place the machine near the power source, providing the clearance areas shown. 1. Rear: 5 cm (2") or more 2. Right: 25 cm (10") or more 3. Front: 75 cm (29.6") or more 4. Left: 15 cm (6") or more Note ❒ For the required space when options are installed, contact your service representative. When Not Used for a Long Time R CAUTION: • For safety reason, unplug the power cord from the wall outlet if the machine will not be used for an extended period of time such as holidays.
Maintaining Your Machine Maintaining Your Machine If the exposure glass, exposure glass cover, ADF or ARDF belt is dirty, copy clarity may be reduced. Clean these parts if they are dirty. R CAUTION: • Fire and breakdown can result from heavy accumulation of dust inside this machine. Consult your service representative for details about and charges for cleaning the machine's interior. Important ❒ Do not use chemical cleaners or organic solvents, such as thinner or benzene.
Remarks Cleaning the Exposure Glass Cover This section describes how to clean the exposure glass cover. Cleaning the ADF/ARDF This section describes how to clean the ADF or ARDF. 8 AMH012S Clean 1 and 2.
INDEX A Add Toner indicator, 3 ADF, 1, 98 ADF/ARDF belt is dirty, 97 Adjusting the screen's contrast, 6 ARDF, 1, 98 Authentication failure, 6 B Basic, 15 C Changing a Paper Size in the Optional Paper Tray Unit, 79 Changing the Paper Size, 71 Changing the Paper Size in the Paper Tray, 71 Changing to a Size Other Than Indicated on the Paper Size Selector, 78, 82 Cleaning the machine, 97 Combination Chart, 9 Combine, 15 Copies appear dirty, 13 Copies are too light, 13 D Display is off, 6 Duplex, 15 E Edit,
P Panel Tone, 4 Paper is not fed from selected tray, 45 Paper orientation, 68 Paper Size Selector, 78 Parts of image not copied, 13 Password not correct, 6 Power Connection, 95 Power Failure Report, 35 Power indicator, 35 Power supply, 95 Precautions when locating the machine, 93 Precautions when moving the machine, 94 Printed image is different from computer display, 45 Printed image is faded, 45 Printed image is in wrong orientation, 45 Printer driver installation, 37 Printing, 29 Printing does not start,
In accordance with IEC 60417, this machine uses the following symbols for the main power switch: a means POWER ON. c means STAND BY. Trademarks Microsoft®, Windows® and Windows NT® are registered trademarks of Microsoft Corporation in the United States and/or other countries. TrueType is registered trademarks of Apple Computer, Inc. PostScript® and Acrobat® are registered trademarks of Adobe Systems, Incorporated. PCL is a registered trademark of Hewlett-Packard Company.
Operating Instructions Troubleshooting Type for 9016/DSm716/LD316/Aficio MP 1600 Type for 9021d/DSm721d/LD320d/Aficio MP 2000 EN USA B843-7651
