Setup guide

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4. Appendix
Troubleshooting
Problem Cause/Action
Cannot receive documents. Check if the service of the delivery server stops using
the ScanRouter V2 Administration Utility. Also, check
if the same in-tray is monitored by multiple client com-
puters.
It takes time to receive data with a
network device.
Check the value of "Monitoring interval:" in the moni-
toring tab on the Properties dialog box in ScanRouter V2
Link. Do not make the size of data large by reducing the
resolution of documents for scanning.
Note
❒ It may take time to receive data depending on the
processing capability of the computer (e.g., the
memory of computer is small).