User manual

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Sawgrass Technologies, Inc. ~ SubliJet
®
R Getting Started Guide for the Ricoh GX7000
Troubleshooting
The troubleshooting tips found in this section relate mainly to problems that can be seen in
transferred SubliJet images. If you are having problems related to the performance of your
printer, please refer to the Problem Solving section found in the Ricoh GX7000 Printer
User’s Guide.
My Image Has Gaps or Bands Present.
 • Ensurethatalloftheprinter’snozzlesareringproperly.PerformaNozzle
Check from the Utility tab of your printer driver. For further instructions, see
the Ricoh GX7000 Printer User’s Guide.
• If one or more of the nozzles fail to print, perform a Print Head Cleaning. For
further instructions, see the Ricoh GX7000 Printer User’s Guide.
• Check to make sure all OEM driver rmware has been updated per the OEM
driver installation instructions in the PowerDriver R section.
• If all nozzles are showing, check the Adjust Print Head Position & Adjust Paper
Feed options within the OEM driver to ensure the optimum alignment for correct printing.
For instructions on how to use these features, please reference the Ricoh User’s
Guide found on the driver CD provided with your printer.
The printer keeps showing a “Maintenance in Process.”
message on the LED screen.
• To help keep optimum printing conditions and reduce missing or clogged nozzles, this
printer has a self cleaning mode. When this message appears, the printer is doing a
cleaning and will resume printing when it is complete.
The colors in my transferred image are incorrect
• The image may need color adjustment. Use PowerDriver color matching
software. For more information on how to use this software, please see the
section entitled PowerDriver R Ricoh GX7000 User’s Guide.
• Ensure you used the right printer driver and driver settings. Please see the
section entitled PowerDriver R Ricoh GX7000 User’s Guide.
• Ensure you pressed the item with the proper time, temperature, and pressure.
For guidelines see the section entitled Heat Transfer Instructions.
• Verify all colors print correctly. Run the Nozzle Check utility and clean the
print heads as required.
My printout is really light on paper
• SubliJet R ink naturally looks muted before the heat transferring of the
image. After transferring is complete, SubliJet’s unique inks will produce a
  brilliantanddurablenalproduct.
My printout gets cut off on the bottom or side
• Verify the printer driver is setup for the correct paper size. Your printer driver
setting needs to match the paper size that is loaded in your printer.
• Ensure the right paper guide is in the proper position. When setting up the
printer, slide the right paper guide to the left until it clicks into position.