Specifications

Product Support Guide
D104/D106
Ver.1.5 Page 42 of 43 12/9/2011
Contact Information
Name Contact
Technical Services Call Center (Hotline) Ricoh: [phone]
Savin/Gestetner: [phone]
Lanier: [phone]
Application Help Desk (Software Issues) Ricoh Phone Card: 2 Call - 000781MIU, 5 Call - 000900MIU
Savin Phone Card: 2 Call - 12992, 5 Call - 12993
Gestetner Phone Card: 2 Call - 12994, 5 Call - 12995
National Reclamation Center [phone]
Technology Solutions Center Web Site http://www.tscweb.net
Ricoh Web Site http://www.ricoh-usa.com/
Savin iLINC Web Site http://www.savin.com
Headquarter Web Sites Ricoh Corporation: http://www.ricoh-usa.com
Savin Corporation: http://www.savin.com
Gestetner Corporation: http://www.gestetnerusa.com/
Lanier Corporation: http://www.lanier.com
Material Safety Data Sheets (800) 336-MSDS (6737)
Ricoh University 973.882.2200. http://www.ricohuniversity.com
Training Information
Documentation
Description EDP Code RFG E-Source Number
Training will be accomplished by a self paced course with a 20
question final exam for technicians that are currently certified on
the D023/D025/D027/D029/D037/D038/D041 Series machines.
TBA TBA
A 5 day Instructor Led Training Course will be offered for
technicians not trained on the
D023/D025/D027/D029/D037/D038/D041.
TBA TBA
Service Manual D104/D106 TBA
rfg047122
Parts Catalog
TBA rfg047123
Point to Point
TBA rfg047124
Operations Manual
TBA rfg047125
Electrical Component Layout
TBA TBA
Finisher Installation Video (Same as D037/D038/D041)
TBA rfg035732
Please refer to the http://www.ricohuniversity.com/ web site for the most up to date training information.
Please be aware that once a model or series is out of production, the Field Service Manual, Technical Service Bulletins and
Ricoh University should be referenced for the most current information. Check the TSC website and e-source.
Subject to change without notice