User guide

Problem 7 RICOH Gate La does not appear in the [Device connected] screen when

the camera is connected to a Windows XP computer through a USB cable.

Solution

Set the camera to Playback Mode and check if the message [FORMAT CARD] is displayed.

If the message is displayed, check that the SD memory card does not contain any image you do

not want to delete, and then select [FORMAT [CARD]] (see the “Camera User Guide”) on the

SETUP menu to format the SD memory card.

Problem 8 The Caplio Software CD-ROM is not available when you attempt to connect

your camera via the USB cable to the computer (Windows XP) for the first

time, therefore you cannot install the hardware driver for the camera.

Solution

1. Connect your camera to the computer.

The [Found New Hardware Wizard] window appears.

2. Select [Install from a list or specific location (Advanced)].

3. Click [Next].

4. Select [Search for the best driver in these locations.] and [Include this location in the search],

and then click the [Browse] button.

5. Browse to the folder where the [WIA driver] was installed (by default this should be C:\Program

Files\Caplio Software\WIA driver) and then select [Next].

6. Select [RICOH Gate La], select the [Always use this program for this action] check box, and

then click [OK].