User guide

Problem 2 Even if you check [The same image will not be saved] in the RICOH Gate La

[Option settings], the same images are loaded into your computer.

Solution

The camera’s clock is incorrectly set or the camera’s clock information has been reset.

To allow the [The same image will not be saved] function to work properly, the camera’s clock

information must be set properly. Set it properly.

Problem 3 Files loaded from the camera into the computer were deleted. You

attempted to load the same files from the camera again but failed.

Solution

If [The same image will not be saved] is checked in the RICOH Gate La [Option settings], files

loaded into your computer once cannot be loaded again. In the RICOH Gate La [Option settings],

uncheck [The same image will not be saved].

Problem 4 Cannot play back movies with ImageMixer

Solution

DirectX may not be installed. (Windows 98/98SE/Me/2000) Install DirectX from the Caplio

Software CD-ROM.

Problem 5 RICOH Gate La is always activated when the camera is connected to a

Windows XP computer through a USB cable.

Solution

Connect the camera to the computer through the USB cable, and then open [My Computer] from

the [Start] menu on Windows Taskbar. Right-click the camera icon on the My Computer screen

and click [Properties] to open the camera’s Properties screen. Click the [Events] tab on the

Properties screen. Select [Take no action] or [Prompt for which program to run] for [Actions] and

click [OK]. If [Take no action] is selected, nothing happens when the camera is connected to the

computer. If [Prompt for which program to run] is selected, a screen is displayed each time the

camera is connected to the computer. Then you can choose a program to activate.

Problem 6 [Failed to save.] appears during image loading from the camera into your

computer

Solution

Set the camera to Playback Mode and check that [UNMATCHED FILE] is not displayed for any

file. If [UNMATCHED FILE] is displayed, delete the file from the SD memory card or internal

memory after backing up all files on your computer. For backup, copy all files into your computer

directly by using a commercially-available card reader or by changing the [USB CONNECTION]

setting to [MASS STR] on the SETUP menu. After copying, return the [USB CONNECTION]

setting to [ORIGINAL].