User guide

23
Procedure 2: If your computer still does not recognize the camera, follow the steps below.
1. Load the Caplio Software CD-ROM into your computer.
2. Connect your camera via the USB cable to your computer.
3. Click the [Start] button on the Windows taskbar to display the [Start] menu.
4. Select [Settings], and then click [Control Panel].
5. On the Control Panel displayed, double-click the [System] icon.
6. On the [System Properties] screen displayed, click the [Device Manager] tab.
7. On the [Device Manager] tab page displayed, click [+] on the left side of [Ports (COM &
LPT)] to open.
8. Check whether or not there is an unknown device symbol (!) indicated for [RICOH Camera
Port] below [Ports (COM & LPT)]. If there is, select it, and then click the [Remove] button
at the bottom of the [Device Manager] tab to delete it.
9. Click [+] on the left side of [Universal Serial Bus controllers] to open.
10. Check whether or not there is an unknown device symbol (!) indicated for [RICOH USB
Virtual Com] below [Universal Serial Bus controllers]. If there is, select it, and then click
the [Remove] button at the bottom of the [Device Manager] tab to delete it.
11. Click [Close] to close the [System Properties] screen.
12. When the display returns to the Control Panel, double-click the [Add/Remove Programs]
icon.
13. On the [Add/Remove Programs Properties] screen displayed, select [Caplio Software],
and then click the [Add/Remove] button.
This uninstalls the Caplio Software.
14. Click [OK] to close the [Add/Remove Programs Properties] screen.
15. Click the [×] (Close) button to close the Control Panel.
16. Turn off your camera and computer.
17. Turn your computer back on and reinstall the software from the CD-ROM.
*At this time, do not connect your camera.
18. Connect your camera via the USB cable to your computer.
When the computer recognizes the camera, the [New Hardware Found] screen launches
and your camera is registered by the computer.