User guide

22
Troubleshooting
Problem 1 Cannot download images
Solution 1
The [USB CONNECTION] setting on the camera’s SETUP menu may not match the transfer
method preferred. Make settings for [USB CONNECTION] according to the software used for
transfer as follows:
Solution 2
Your computer does not recognize the camera correctly.
Follow the steps below.
zFor Windows 98/98SE/Me
Procedure 1: First, follow the steps below.
1. Load the Caplio Software CD-ROM into your computer.
2. Connect your camera via the USB cable to your computer.
3. Click the [Start] button on the Windows taskbar to display the [Start] menu.
4. Select [Settings], and then click [Control Panel].
5. On the Control Panel displayed, double-click the [System] icon.
6. On the [System Propert
ies] screen displayed, click the [Device Manager] tab.
7. On the [Device Manager]
tab page displayed, click [+] on the left side of [Other devices].
8. Check if there is [Caplio XX] below it. If there is, click [Caplio XX], and then click the
[Remove] button at the bottom of the [Device Manager] tab.
The entry [Caplio XX] is deleted.
9. Click [Close] to close the [System Properties] screen.
10. When the display returns to the Control Panel, double-click the [Add/Remove Programs]
icon.
11. On the [Add/Remove Programs Properties] screen displayed, select [Caplio Software],
and then click the [Add/Remove] button.
This uninstalls the Caplio Software.
12. Click [OK] to close the [Add/Remove Programs Properties] screen.
13. Click the [×] (Close) button to close the Control Panel.
14. Turn off your camera and computer.
15. Turn your computer back on and reinstall the software from the CD-ROM.
*At this time, do not connect your camera.
16. Connect your camera via the USB cable to your computer.
When the computer recognizes the camera, the [New Hardware Found] screen launches
and your camera is registered by the computer.
Software used for transfer [USB CONNECTION] setting
The computer recognizes the camera as a drive
without using software.
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