Service manual

SC TABLE 30 July, 2001
4-32
SC No. Item Definition Possible Cause
Related
SCs
Troubleshooting Procedure Type
SC 863
HDD: Read
error
The data stored in the HDD
cannot be read correctly.
• Defective HDD
• Defective controller
1. Turn the main switch off and on.
2. Replace the HDD.
3. Replace the controller.
CTL
SC 864 HDD: CRC
error
While reading data from the
HDD or storing data in the
HDD, data transmission fails.
• Defective HDD
1. Turn the main switch off and on.
2. Replace the HDD.
CTL
SC 865 HDD: Access
error
An error is detected while
operating the HDD.
• Defective HDD
1. Turn the main switch off and on.
2. Replace the HDD.
CTL
SC 900
Electric
counter error
Abnormal data is stored in the
counters.
• Defective NVRAM
• Defective controller
1. Turn the main switch off and on.
2. Check the connection between the
NVRAM and controller.
3. Replace the NVRAM.
4. Replace the controller.
CTL
SC 990 Software
performance
error
The software makes an
unexpected operation.
• Defective software
• Defective controller
• Software error
1. Turn the main switch off and on.
2. Reinstall the controller and/or engine
main firmware.
3. See NOTE 1 at the end of the SC
table.
CTL
SC 998 Application
start error
No applications start within 60
seconds after the power is
turned on.
• Loose connection of
RAM-DIMM, ROM-
DIMM
• Defective controller
• Software problem
1. Turn the main switch off and on.
2. Check if the RAM-DIMM and ROM-
DIMM are properly connected.
3. Reinstall the controller system
firmware.
4. Replace the controller.
CTL
NOTE 1: If a problem always occurs in a specific condition (for example. printer driver setting, image file), the problem may be caused by a software
error. In this case, the following data and information needs to be sent back to
your product specialist.
• Symptom / Possible Causes / Action taken
• Summary sheet (SP mode ‘1 Service’, [Print Summary])
• SMC All (SP5-990-002)
• Logging (SP5-990-004)
• Printer driver settings used when the problem occurs
• All data displayed on the screen (SC code, error code, and program address where the problem is logged.)
• Image file which causes the problem, if possible